The role holder will manage day-to-day transactions, resolve queries, and support the effective delivery of People Services. They will contribute to continuous improvement activities, identify opportunities to enhance service delivery, and help maintain a strong customer-focused culture.

Key Responsibilities

• Deliver People Services transactions accurately and efficiently in line with Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and quality standards.
• Manage and resolve colleague and manager queries through appropriate service channels, escalating complex issues where required.
• Provide guidance, coaching, and support to managers, ensuring understanding and correct application of People policies, processes, and systems.
• Take ownership of cases and service requests, ensuring timely resolution and clear communication throughout.
• Maintain accurate employee records and ensure data integrity across systems in line with governance and data protection requirements.
• Work collaboratively with colleagues and stakeholders to deliver a seamless end-to-end colleague experience.

Quality, Compliance & Risk Management

• Adhere to all operational procedures, quality standards, compliance requirements, and audit controls.
• Ensure activities are completed in accordance with UK employment legislation, company policies, and governance requirements.
• Maintain confidentiality and exercise sound judgement when handling sensitive colleague information.
• Support the identification and resolution of recurring service issues through root cause analysis and corrective actions.
• Ensure payroll-impacting transactions and controls are processed accurately to minimise colleague impact and operational risk.

Customer Experience & Service Excellence

• Deliver an excellent customer experience through professional, responsive, and empathetic service.
• Build strong relationships with managers and colleagues by providing consistent, accurate, and practical advice.
• Identify opportunities to simplify processes and improve service interactions.
• Contribute to a customer-centric culture focused on quality, efficiency, and continuous improvement.

Continuous Improvement & Collaboration

• Support the Lead Operations Specialist and Operations Manager in implementing process improvements and service enhancements.
• Share operational insights and feedback to improve effectiveness, system usability, and colleague experience.
• Participate in process reviews, testing, training activities, and the implementation of new technologies or ways of working.
• Maintain current knowledge of People policies, employment practices, systems, and service developments.
• Work closely with colleagues across People Services and the wider People function to achieve shared objectives.

Teamworking & Personal Development

• Actively contribute to a positive, inclusive, and supportive team environment.
• Share knowledge and best practice to build capability across the team.
• Participate in team meetings, service reviews, and learning activities.
• Take ownership of personal development and performance, continuously building knowledge and capability.
• Demonstrate ASDA values and behaviours in all interactions and activities.

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments

Job Data by YubHub.

Key Responsibilities

• Deliver People Services transactions accurately and efficiently in line with Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and quality standards.
• Manage and resolve colleague and manager queries through appropriate service channels, escalating complex issues where required.
• Provide guidance, coaching, and support to managers, ensuring understanding and correct application of People policies, processes, and systems.
• Take ownership of cases and service requests, ensuring timely resolution and clear communication throughout.
• Maintain accurate employee records and ensure data integrity across systems in line with governance and data protection requirements.
• Work collaboratively with colleagues and stakeholders to deliver a seamless end-to-end colleague experience.

Quality, Compliance & Risk Management

• Adhere to all operational procedures, quality standards, compliance requirements, and audit controls.
• Ensure activities are completed in accordance with UK employment legislation, company policies, and governance requirements.
• Maintain confidentiality and exercise sound judgement when handling sensitive colleague information.
• Support the identification and resolution of recurring service issues through root cause analysis and corrective actions.
• Ensure payroll-impacting transactions and controls are processed accurately to minimise colleague impact and operational risk.

Customer Experience & Service Excellence

• Deliver an excellent customer experience through professional, responsive, and empathetic service.
• Build strong relationships with managers and colleagues by providing consistent, accurate, and practical advice.
• Identify opportunities to simplify processes and improve service interactions.
• Contribute to a customer-centric culture focused on quality, efficiency, and continuous improvement.

Continuous Improvement & Collaboration

• Support the Lead Operations Specialist and Operations Manager in implementing process improvements and service enhancements.
• Share operational insights and feedback to improve effectiveness, system usability, and colleague experience.
• Participate in process reviews, testing, training activities, and the implementation of new technologies or ways of working.
• Maintain current knowledge of People policies, employment practices, systems, and service developments.
• Work closely with colleagues across People Services and the wider People function to achieve shared objectives.

Teamworking & Personal Development

• Actively contribute to a positive, inclusive, and supportive team environment.
• Share knowledge and best practice to build capability across the team.
• Participate in team meetings, service reviews, and learning activities.
• Take ownership of personal development and performance, continuously building knowledge and capability.
• Demonstrate ASDA values and behaviours in all interactions and activities.

Benefits

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments

Job Data by YubHub.