You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You'll protect fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour.

Key Responsibilities

• Be a point of contact for branch Profit Protection related issues, and escalate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure, and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De-escalate conflict situations in the shop professionally.
• Support with investigations where required.

Essential skills/experience you'll need

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with the ability to spot trends and signs of profit loss.
• Good customer service and relationship-building skills.

Desirable skills/experience you may have

• Previous experience of working in a loss prevention role and a customer-facing environment would be beneficial.

Job Details

• Pay: £31,900.00 - £43,200.00 Annual
• Contract Type: Permanent
• Hours of Work: Varied hours of full-time work (37.5 hours a week) across seven days.
• Job Level: Partnership Level 9

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As a Customer Assistant, you will:

• Deliver outstanding customer experiences, ensuring customers feel valued and supported
• Provide expert knowledge of M&S Food products, making recommendations and driving sales
• Operate efficiently in a fast-paced environment, utilising digital tools to enhance the customer experience
• Collaborate with colleagues to achieve sales goals and maintain a positive store atmosphere
• Adapt to changing demands and priorities, demonstrating flexibility and resilience

In this role, you will be required to work part-time hours, including Sundays, Fridays, and Saturdays, with potential additional hours during peak periods.

M&S is committed to creating an inclusive organisation, valuing diversity and equal opportunities.

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We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Responsibilities include:

• Providing five-star service at pace
• Utilising our digital tools to enhance the customer experience
• Contributing to a positive, high-energy environment
• Adapting to the changing demands of the retail environment

Benefits:

• Competitive salary
• Opportunity to work with a leading retailer
• Flexible working hours

Job Info:

• Part-time role
• Flexible shift pattern
• Location: Brent Cross Shopping Centre, London, NW4 3FE, GB

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We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Key responsibilities:

• Provide five-star service at pace
• Confidently recommend and sell M&S Food products
• Utilise digital tools to enhance the customer experience
• Contribute to a positive, high-energy environment
• Adapt to changing demands of the retail environment

Benefits:

• Competitive salary
• Opportunity to work with a leading retailer
• Flexible working hours

Job Info:

• Part-time role
• Flexible shift pattern
• Location: Brent Cross Shopping Centre, London, NW4 3FE, GB

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We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Provide five-star service at pace to our customers
• Confidently recommend and sell our newest food products
• Utilise our digital tools, such as Sparks and in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other
• Adapt to the changing demands of the retail environment and work across various areas of the store

Hours of work: 14:00-18:00 Monday, Wednesday, Saturday

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Benefits:

• Opportunity to be part of a leading retailer
• Flexible working hours
• Digital training and tools
• Collaborative and supportive team environment

XML job scraping automation by YubHub

We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Key responsibilities:

• Deliver five-star service at pace
• Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment
• Work across various areas of the store, adapting to changing demands

Work Pattern Monday 13:30-20:00 Saturday 13:30-20:00 _Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December._

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service, you'll make sure our customers feel truly valued every time they shop with us.

Responsibilities include:

• Thriving in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest
• Utilising digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Contributing to a positive, high-energy environment, where everyone works hard and supports each other
• Adapting to work across various areas of the store, as demands change

Work Pattern:

• Thursday 23:00-05:30
• Friday 23:00-05:30
• Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Benefits:

• Competitive pay
• Unsocial premium of £3.00 p/h for hours worked between 22:00-06:00

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As a Christmas Customer Assistant, you will:

• Deliver outstanding customer service, ensuring customers feel valued
• Provide product recommendations and drive sales
• Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Work flexibly across various areas of the store, adapting to changing demands
• Contribute to a positive, high-energy team environment

Working Hours:

• Sundays: 23:00-05:30
• Wednesdays: 23:00-05:30
• Potential to work up to full-time hours during peak periods (13th and 20th December)

Requirements:

• Digital confidence and ability to use in-store devices
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Flexibility and adaptability
• Commitment to delivering exceptional customer service

What We Offer:

• Competitive hourly rate
• Unsocial premium of £3.00 per hour for shifts between 22:00-06:00

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We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Provide five-star service at pace to our customers
• Confidently recommend and sell our newest food products
• Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other
• Be flexible and adapt to the changing demands of the retail environment

Work Pattern: Tuesday 18:00-22:00 Thursday 18:00-22:00 Saturday 18:00-22:00

Note: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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Work Pattern:

• Tuesday: 18:00-22:00
• Thursday: 18:00-22:00
• Saturday: 18:00-22:00

Key Responsibilities:

• Deliver outstanding customer service, ensuring customers feel valued
• Confidently recommend and sell new food products
• Utilize digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Contribute to a positive team environment, supporting colleagues to meet customer demands
• Adapt to changing store demands, working across various areas as needed

Requirements:

• Passion for M&S Food products and customer service
• Ability to work in a high-pressure environment
• Digital confidence and willingness to learn
• Team player with flexibility to adapt to changing demands

Benefits:

• Opportunity to be part of a leading retail organisation
• Chance to develop skills and grow within the company
• Competitive pay rates

About Us: M&S aims to lead the industry into a greener, speedier, more inspiring digital era, revolutionising how we work and offering exciting opportunities.

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Job Details:

• Part-time role with varying shifts, including nights
• Due to operational requirements, you may be asked to work up to full-time hours during peak periods
• Competitive hourly rate with a £3.00 per hour unsocial premium for hours worked between 22:00-06:00

Responsibilities:

• Deliver outstanding customer service, ensuring customers feel valued
• Provide product recommendations and drive sales growth
• Utilise digital tools, such as the Sparks App and in-store devices, to enhance the customer experience
• Work collaboratively as part of a team to achieve sales goals
• Adapt to changing demands and priorities in a fast-paced retail environment

Requirements:

• Digital confidence and ability to use technology to support customers
• Strong communication and interpersonal skills
• Ability to work in a pressurised environment and think on your feet
• Flexibility to work varied shifts, including nights and weekends
• Commitment to providing exceptional customer service

Benefits:

• Opportunity to work with a leading UK retailer
• Competitive hourly rate and unsocial premium
• Collaborative and supportive team environment

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Responsibilities:

• Provide fast and friendly service to customers
• Share passion and knowledge about products
• Work in all areas of the store, including sales floors, stockrooms, and processing deliveries
• Take control of own development

Requirements:

• Great communicator
• Friendly, calm, and efficient
• Excited about a varied and fast-paced job
• Flexible, supportive, and willing to go the extra mile

Benefits:

• Recognition and rewards for great performance
• 25% off most NEXT, MADE, Lipsy, Gap, and Victoria's Secret products
• 10% off most partner brands and up to 15% off Branded Beauty
• 60% off a generous working wardrobe allowance
• Early VIP access to sale stock
• Hot deals and exclusive offers from over 3,500 retailers
• Access to fantastic discounts at Staff Shops
• Sharesave scheme
• Access to digital GP and other free health and wellbeing services
• Life assurance
• Discounted health plan for you and your family
• Financial Wellbeing tools
• Apprenticeship opportunities
• Direct to Work discounts
• Support Networks
• Wellhub discounted gym memberships

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We’re seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Provide five-star service at pace to our customers
• Confidently recommend and sell our newest food products
• Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other
• Be flexible and adapt to the changing demands of the retail environment

Work Pattern

• Monday 16:00-20:00
• Friday 16:00-20:00
• Saturday 16:00-20:00

Note: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

Benefits

(Mentioned in the context of being an inclusive organisation, but no specific benefits listed)

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