As a Soft Services Team Leader, you will be responsible for ensuring the delivery of high standards in service, safety, and customer experience.

Key Responsibilities:

• Lead and manage a multi-functional team, including cleaning, waste management, and security personnel.
• Provide training, coaching, and development opportunities to staff.
• Foster a positive and collaborative team culture.
• Maintain a strong focus on customer satisfaction and guest experience.
• Handle customer inquiries and complaints effectively.
• Implement improvements based on customer feedback.
• Ensure the effective delivery of cleaning, waste management, and security services across the site.
• Monitor and maintain high standards of hygiene, cleanliness, and safety.
• Coordinate with other departments to ensure seamless operations.
• Ensure adherence to health and safety regulations, company policies, and industry standards.
• Conduct regular audits and inspections to maintain compliance.
• Address and resolve any compliance issues promptly.
• Manage staffing levels, schedules, and resource allocation efficiently.
• Monitor and control costs across all service areas.
• Identify opportunities for cost savings and operational efficiencies.
• Oversee site-wide incident response and emergency procedures.
• Coordinate with relevant teams during emergencies to ensure safety and continuity.
• Review and update emergency response plans regularly.

Requirements:

• Proven experience in a supervisory or managerial role within facilities management, retail operations, hospitality, or customer service-focused environments.
• Strong leadership and team management skills, with the ability to motivate and develop diverse teams.
• Demonstrated commitment to delivering exceptional customer service and enhancing the customer experience.
• Excellent communication and interpersonal skills, capable of engaging effectively with staff, customers, and stakeholders.
• Solid understanding of health and safety regulations, compliance requirements, and industry best practices.
• Experience in resource allocation to optimize operational efficiency.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find: perks, life, and support

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Responsibilities:

• Maintain a clean and smart appearance, wearing the company uniform at all times
• Carry out cleaning duties in accordance with BICSc standards and ABM's Health and Safety procedures
• Interact with the public in a professional and courteous manner
• Work proactively with colleagues to support and assist with cleaning duties
• Undertake ad hoc duties as directed

Requirements:

• Good communication and customer care skills
• Ability to work in a team environment
• Commitment to quality and attention to detail

Benefits:

• 24/7 GP access for you and your immediate family
• Mental health support and life event counseling
• Get Fit programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work, our innovative employee app

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Responsibilities:

• Provide exceptional customer service and promote the Charlotte Tilbury brand
• Demonstrate expert artistry skills and product knowledge
• Work at a fast pace to achieve and exceed KPIs
• Build solid relationships with team members and management
• Champion the art of world-class artistry and an impeccable customer experience
• Adapt your approach to activities, customers, and opportunities
• Follow company grooming standards

Requirements:

• Ideally an NVQ-3 in Beauty Therapy
• Experience as a Sales Advisor in a fast-paced environment such as beauty, retail, or FMCG
• Experience in applying makeup and adapting style to different customers
• Passion for the Charlotte Tilbury brand and its mission

Benefits:

• On-the-job training and opportunity to attend Charlotte's Magic Academy
• Opportunities to disrupt processes and have your voice heard
• Celebrate achievements and scope for growth and progression
• Exclusive launches of new products and a full Charlotte Tilbury look once you pass probation
• Staff discount and access to Tilbury Treats rewards platform

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