The successful candidate will support delivery projects within a contact centre operating environment, including pandemic preparedness work, setting up and scoping new projects, and working at pace in incident response to mitigate health threats.

The role involves enabling the smooth running of projects, utilising project management techniques to support Project Managers, and providing a flexible capability that enables the organisation to respond effectively to planned change and emerging priorities.

Key responsibilities include:

• Working with operational teams to design and implement changes
• Supporting the adoption of new processes and ensuring they are embedded and sustained
• Implementing and maintaining systems for effective planning and scheduling
• Preparing and producing status reports, performance data, and research
• Managing and monitoring compliance with UKHSA guidelines and legislation
• Building and maintaining strong professional relationships with internal and external stakeholders
• Drafting and signing off correspondence
• Acting as a point of contact for responses to requests for information
• Managing procurement of goods and services
• Monitoring project spend and compiling budgets
• Supporting incident response work and re-prioritising quickly and efficiently

The role requires sound judgement, adaptability, and the confidence to operate effectively across structured project environments and dynamic, fast-moving operational contexts.

The UKHSA offers a salary of £33,422 to £45,353 per annum, pro-rata, and a range of benefits.

Benefits

• Hybrid working opportunities
• Flexible working arrangements
• Professional development opportunities, including Government Project Delivery Accreditation

Requirements

• Recent experience of working in a fast-paced, operational or service environment
• Working knowledge of planning, scheduling, resource management, risk and issue management, change control, governance, and project delivery methodologies
• Excellent written and verbal communication skills
• Strong interpersonal skills and ability to develop effective relationships with stakeholders
• Ability to work well under pressure and manage multiple tasks
• Experience of using digital tools and data analytics to support effective decision making
• Strong capability in using Microsoft Office applications, including Excel, Word, and PowerPoint

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