Key responsibilities:

• Carry out user research activities, creating research plans, recruiting participants, preparing discussion guides, and running user research sessions.
• Analyse and synthesise user research data to present clear and engaging user insights and actionable findings.
• Contribute to improving user research practice and ways of working by adhering to and embedding consistent and high-quality professional standards.
• Drive awareness of user research practices, advocating for user needs and user research to be embedded within strategy, policy, and service design.
• Work collaboratively and in an inclusive manner by involving teams and colleagues from across UKHSA in user research.
• Act as the voice of users in the design of services, making actionable recommendations based on insights and communicating these to stakeholders clearly and confidently.

Requirements:

• Experience of using user-centred design methods and practices in complex organisations.
• Experience of designing and delivering inclusive user research with a range of users.
• Experience of qualitative research methodologies and knowing how to apply different methods to different research projects.
• Experience of using basic techniques to analyse and synthesise findings.
• Ability to create actionable, evidenced-based insights using a variety of techniques to tell compelling stories.
• Experience of developing user research practices and a good understanding of the key standards in assuring the quality of user research.
• Ability to explain the value of research practice, navigate stakeholder landscapes, and gain support for research plans, findings, and ways of working.
• Ability to work as part of a multidisciplinary team, working directly with other professions to ensure effective and timely delivery.

Desirable criteria:

• Government service assessments.
• Working in an agile environment.
• Coaching and mentoring other user researchers.

Location: Hybrid working based at any of our Core HQs in either Birmingham, Leeds, Liverpool or London (Canary Wharf).

Salary: £41,983 to £52,113 a year per annum, pro rata.

Contract: Fixed term, 14 months.

Working pattern: Full-time, Part-time, Job share, Flexible working.

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