In this role, you will be responsible for creating a seamless and premium customer experience across all touchpoints, driving customer loyalty, advocacy, and business growth. You will lead the Customer Experience function, translate customer insights into meaningful improvements, and ensure strong alignment between customer needs and business objectives.

A key part of the role is owning the customer communication framework and CRM strategy across the customer lifecycle. Working closely with Sales and Marketing teams, you will ensure customers receive the right communication through the right channels at the right time, creating a consistent and engaging experience.

Responsibilities

• Own and continuously improve the end-to-end customer journey across all touchpoints.
• Lead the Customer Experience operation across the Benelux markets, ensuring premium service delivery and strong operational performance.
• Drive Voice of the Customer initiatives and translate insights into tangible improvements.
• Develop customer loyalty, retention, and community engagement strategies.
• Define and optimize customer communication journeys and CRM programmes across the customer lifecycle.
• Partner with Sales and Marketing to coordinate customer communications and engagement strategies.
• Monitor and improve key performance indicators, including customer satisfaction, service levels, employee engagement, and operational efficiency.
• Lead, coach, and develop a high-performing customer-centric team.
• Collaborate closely with regional and global stakeholders to deliver a consistent customer experience.

Requirements

• Bachelor's or Master's degree in Business, Marketing, Customer Experience, or a related field.
• Proven leadership experience within Customer Experience, CRM, customer operations, or related customer-facing functions.
• Strong knowledge of customer journey management, CRM strategy, customer engagement, and lifecycle communication.
• Experience working with customer data and insights to drive business decisions and improve customer outcomes.
• Strong stakeholder management skills with the ability to influence across functions and markets.
• Excellent communication and leadership capabilities in a dynamic, fast-paced environment.
• Experience within the Automotive Industry is a strong asset.
• Strong knowledge of Dutch and English is required. As you are responsible for the Benelux region, you will also need to travel regularly to our Polestar office in Belgium (Brussel).

Benefits

At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar’s in a scale-up phase you thrive by working in a fast-paced environment.

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As one of the key European markets, we are now seeking a Manager Fleet Sales to join the Polestar Netherlands team, reporting directly to the Head of Sales.

This is a key role in the business and you will be responsible for leading the Fleet Sales team and developing and implementing the local Fleet Sales strategy.

You will own the commercial relationships with all major leasing companies in the Netherlands and play a pivotal role in growing Polestar's presence and performance within the corporate and fleet market.

You will lead a team of six FTE and be responsible for building strong, long-term relationships with fleet customers, SME customers and leasing partners.

This includes managing complex tender processes, negotiating and managing local framework agreements, and ensuring that Polestar maximises its commercial opportunities across the fleet channel.

Therefore, we are looking for an experienced automotive sales professional with a strong understanding of the Dutch fleet and leasing landscape.

You are commercially astute, results-driven and highly collaborative, with a proven ability to navigate complex stakeholder environments and turn strategic opportunities into tangible business results.

The responsibilities

Working with colleagues across Polestar Netherlands and the wider Polestar organisation, the key responsibilities of the Manager Fleet Sales role are to deliver the fleet sales objectives and optimise Polestar's performance across the corporate and leasing channel:

• Develop and implement the local Fleet Sales strategy, aligned with Polestar Netherlands' overall commercial objectives.
• Lead, manage and develop the Fleet Sales team of six FTE, ensuring clear objectives, strong performance and continuous professional development.
• Own and manage the strategic relationships with all major leasing companies in the Netherlands.
• Develop and execute customer strategies for fleet customers, SME customers, leasing partners and retail partners, maximising sales potential and long-term commercial value.
• Identify and pursue new fleet sales opportunities and partnerships within the Dutch corporate and leasing market.
• Lead and coordinate complex tender and procurement processes ensuring Polestar is positioned competitively and that all internal and external stakeholders are effectively managed throughout the process.
• Initiate, negotiate, renew and manage local framework agreements with key customers and partners.
• Ensure effective contract management throughout the lifecycle of local commercial agreements, including monitoring performance, obligations and commercial opportunities.
• Work closely with internal stakeholders (both locally and with Polestar HQ) to ensure that fleet propositions, pricing, products and commercial programmes meet the requirements of the Dutch market.
• Monitor fleet sales performance against weekly, monthly, quarterly and annual targets and proactively report to the Management Team.
• Contribute to the development and delivery of Polestar's sales and marketing activities within the fleet and corporate channel.
• Represent Polestar at relevant industry forums, customer events and other fleet-related activities, including delivering presentations.
• Ensure a high level of customer service and professional relationship management across the fleet channel.

The ideal candidate

Our ideal candidate has a comprehensive understanding of- and experience in working with the following:

• Fleet and leasing sales within the automotive industry
• The Dutch fleet and leasing market and its key stakeholders
• Strategic account management and relationship development
• Tender and procurement processes, including complex and multi-stakeholder tenders
• Contract management and negotiation
• Local framework agreements and commercial partnerships
• Sales strategy development and execution
• Whole Life Cost Management
• Sound product knowledge, in particular of EVs
• Relationship dynamics – the ability to influence and direct the actions of others, both internally and externally, in order to secure optimal business performance
• Sales performance management, forecasting and commercial analysis
• Digital tools as Salesforce CRM, the full MS Office suite and other PS developed applications

In addition, you'll need the following qualifications:

• HBO or University degree
• At least 7 years of experience as an automotive sales professional with significant experience within fleet, leasing and/or corporate sales
• Proven experience in managing strategic relationships with major leasing companies with strong negotiation and influencing skills
• Demonstrable experience in leading and developing a sales team
• Experience in managing complex tender and procurement processes
• Strong experience in contract negotiation and management, including local framework agreements
• Excellent written and oral communication skills in both Dutch and English
• Highly collaborative, proactive and skilled at building strong relationships
• Digitally savvy, with a strong understanding of modern sales technologies, CRM systems and data-driven decision making

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