{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/batam/"},"x-facet":{"type":"city","slug":"batam","display":"Batam","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_79e0f711-e65"},"title":"Community Engagement Executive, Batam","description":"<p>As a Community Engagement Executive, you will build and maintain strong, positive relationships with driver partner communities across diverse locations and backgrounds.</p>\n<p>You will closely engage with Driver Leaders to understand on-the-ground realities, support community programs, and foster clear, two-way communication between the company and driver partners.</p>\n<p>The Critical Tasks You Will Perform:</p>\n<ul>\n<li>Develop strong &amp; trusted relationships with Driver Leaders and driver partner communities across assigned areas.</li>\n<li>Conduct regular field visits, community engagement sessions, and coordination meetings to stay close to partner sentiment and operational realities.</li>\n<li>Gather on the ground feedback, driver aspirations, and operational pain points, and escalate main issues through the appropriate internal channels.</li>\n<li>Support the rollout of company programmes, policy updates, and product changes by ensuring communication is clear, consistent, and accessible.</li>\n<li>Manage day-to-day communication with community representatives, including chat groups, meeting coordination, and follow-up on ongoing issues.</li>\n<li>Prepare regular reports on community activities, recurring concerns, and field insights, and share practical recommendations to help internal teams better support driver partners.</li>\n</ul>\n<p>QUALIFICATIONS:</p>\n<ul>\n<li>Bachelor&#39;s degree with at least 3 years of experience in community management, field operations, customer success, or a related role.</li>\n<li>You have the ability to engage and build trust with diverse communities and stakeholders through compelling communications.</li>\n<li>You are comfortable working in the field and enjoy spending time on the ground to better understand partner needs, feedback, and day-to-day realities.</li>\n<li>Ability in managing your own schedule, setting clear priorities, and ensuring consistent follow-up on diverse projects.</li>\n<li>You bring solid experience in coordination and cross-functional collaboration.</li>\n<li>You demonstrate ability in assessing situations effectively to either resolve issues directly or escalate them appropriately.</li>\n<li>You care deeply about creating positive partner experiences and are motivated by the opportunity to support and strengthen driver partner communities.</li>\n</ul>\n<p>Life at Grab:</p>\n<ul>\n<li>We have your back with Term Life Insurance and comprehensive Medical Insurance.</li>\n<li>With GrabFlex, create a benefits package that suits your needs and aspirations.</li>\n<li>Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave.</li>\n<li>We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life&#39;s challenges.</li>\n<li>Balancing personal commitments and life&#39;s demands are made easier with our FlexWork arrangements such as differentiated hours.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.smartrecruiters.com/Grab/744000135657172-community-engagement-executive-batam","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Grab"},"x-apply-url":"https://jobs.smartrecruiters.com/Grab/744000135657172-community-engagement-executive-batam","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["community management","field operations","customer success","communication","coordination","cross-functional collaboration"],"x-skills-preferred":[],"x-benefits":["health_insurance"],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-07-03T07:23:53.917Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Batam"}},"employmentType":"FULL_TIME","occupationalCategory":"Operations","industry":"Technology","skills":"community management, field operations, customer success, communication, coordination, cross-functional collaboration"}]}