f39c4ad2-143 Senior Associate Manager, WFM - Scheduling (Bangkok or Kuala Lumpur based, relocation provided) The Senior Associate Manager, WFM - Scheduling is a people leader role responsible for leading a WFM team, enabling them to be successful, and delivering against prescribed KPIs.

The Manager enables their team and team members by providing coaching and feedback, building strong professional relationships, maintaining a regular flow of communication, and providing direction, support, and development.

Responsibilities:

  • Coach and give feedback to team members
  • Build healthy and professional relationships with team members
  • Establish and nurture a culture of performance excellence, open feedback, collaboration, recognition, and quality delivery of outcomes
  • Organize team building activities
  • Ensure the team is well supported to perform their day-to-day activities
  • Collaborate with other departments
  • Analyze and report on team performance data

Requirements:

  • Min. 1 year in Agoda OR previous WFM experience in a Contact Centre environment
  • Experience in coaching and developing in a technical environment
  • Experience in delivering high-level business objectives or initiatives
  • High level written & verbal language/communication skills
  • Intermediate or above computer literacy (MS Excel particularly)
  • High level problem-solving / analytical reasoning skills
  • High level stakeholder management skills

Job Data by YubHub.

]]> full-time senior Analytical Ability & Problem Solving, Decision making ability, Effective communication, Excel/Power Point Skills, Flexibility and Agility, KPI management, Listening and influencing, Process Improvement, Reporting, Result driven, Time / workload management & prioritization, Coaching, Develop and Manage team, Operational Planning & Coordination, People training, Presentation, Team level KPI management, People leadership experience relocation Operations Hospitality Agoda https://logos.yubhub.co/careersatagoda.com.png Agoda is a travel company that connects people to destinations and experiences. It is part of Booking Holdings and has over 7,000 employees from 90 countries. https://careersatagoda.com https://job-boards.greenhouse.io/agoda/jobs/8376922 Bangkok or Kuala Lumpur Bangkok or Kuala Lumpur TH 2026-11-11 unknown unknown