You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Responsibilities include:

• Providing five-star service at pace
• Meeting strong customer demand head-on
• Utilising our digital tools to enhance the customer experience
• Contributing to a positive, high-energy environment
• Being flexible and adaptable to changing demands

Hours of work:

• Monday: 06:00 - 10:00
• Tuesday: 06:00 - 10:00
• Friday: 06:00 - 10:00
• Saturday: 06:00 - 10:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently recommending and selling our newest food products to our customers.

Responsibilities include:

• Providing five-star service at pace
• Utilising digital tools to enhance the customer experience
• Contributing to a positive, high-energy environment
• Adapting to changing demands of the retail environment
• Working across various areas of the store

Hours of work:

• Sunday: 09:00 - 13:00
• Wednesday: 06:00 - 10:00
• Thursday: 06:00 - 10:00
• Saturday: 06:00 - 10:00

Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

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We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

As a Customer Assistant, you will:

• Provide five-star service at pace to our customers
• Confidently recommend and sell our newest food products
• Utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience
• Contribute to a positive, high-energy environment, where everyone works hard and supports each other
• Be flexible and adapt to the changing demands of the retail environment

Work Pattern:

• Monday 16:00-20:00
• Wednesday 16:00-20:00
• Friday 16:00-20:00
• Saturday 14:00-18:00

Note: Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December.

M&S aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.

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This isn't a back-office leadership role. You'll be on the shop floor, setting the pace, raising standards, and inspiring your team to deliver standout style, sharp service, and strong commercial results, even when the pressure is on.

We're looking for confident, people-first leaders who thrive in fast-moving environments, make bold decisions, and know how to bring the best out of others.

What success looks like

• A department that trades strongly, looks brilliant and delivers five-star service
• A motivated, multiskilled team who feel supported, challenged and proud of what they deliver
• Clear ownership of standards, safety, availability and operational excellence
• Strong commercial results driven by insight, pace and great leadership
• A culture where people feel valued, developed and excited to grow with M&S

What we're looking for

• Proven experience leading teams in a fast-paced retail or customer-focused environment
• Strong commercial awareness with the confidence to use data and insight to drive results
• The ability to coach, develop and performance-manage with clarity and empathy
• Confidence having constructive, sometimes difficult conversations
• A resilient, adaptable mindset with the energy to lead through change
• Digital confidence and a willingness to embrace new ways of working
• A natural role model for great service, inclusion and M&S behaviours

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. The company aims to be an inclusive organisation, trusted and admired by colleagues, customers and suppliers.

Benefits include:

• An active Inclusion, Diversity and Equal Opportunities Policy
• Smart/flexible working options

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