You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not 'just a job', it's an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.

The benefits are pretty awesome, too.

Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you're at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

We offer the perkiest of perks. Some of these include:

• 30% off Telstra services
• Exclusive discounts and offers across 240 brands and partners
• A flexible, inclusive approach to parental leave – do it your way!
• Unlimited access to 17000 learning programs – something for everyone!
• Monthly performance rewards and recognition programs

We're hiring. Locations: we are currently hiring across:

• Coffs Harbour
• Grafton
• Ballina
• Lismore

Casual, Part Time- and Full-Time roles available. Store hours vary – search your store.

Is it you we're looking for? We're on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

• The ability to easily build a connection with a variety of new and existing customers
• An appetite to quickly develop customised solutions for customers
• A drive to reach (and exceed!) sales targets and KPIs
• The hunger to learn and grow within the role (and beyond!)
• A positive and resilient approach to customer service within a busy environment
• Experience in a customer-facing role

Job Data by YubHub.

You will create positive experiences through effective communication and adherence to retail standards.

This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

At Telstra, we're more than just a leading telecommunications company,we're where passion meets purpose.

As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations.

You won't just be a friendly face in-store,you'll be the trusted expert who helps customers find tech solutions that enhance their lives.

This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing:

• Deliver exceptional customer experiences: help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the go-to tech expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and excel: use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and contribute: work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Annual fixed remuneration: $73,550 per year
• Junior rates apply for those under 20 years of age.
• Penalty rates: additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday, and 150% for hours worked on public holidays.
• 12% superannuation included.
• Generous discounts: enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave options: take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training and career growth opportunities: access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.
• Flexibility: we offer flexible working hours and a supportive approach to parental leave,do it your way!
• Recognition and rewards: benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive culture: join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great communication skills: you're a natural at connecting with people and making their day better.
• Solution-oriented approach: you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales drive: you're motivated to achieve and exceed sales targets and KPIs.
• Passion for learning: you're eager to grow and develop your skills in a dynamic environment.
• Resilience and positivity: you have a can-do attitude, even when things get busy.
• Customer-facing experience: previous experience is a plus but not required,bring your enthusiasm and we'll teach you the rest!

Job Data by YubHub.

Join Telstra, an iconic Australian brand that's been connecting Australians for generations. You'll work in-store, empowering customers to find the right products and services to enhance their lives.

Responsibilities:

• Deliver exceptional customer experiences, ensuring customers have a memorable time at Telstra
• Be the go-to tech expert, staying up-to-date with the latest gadgets and services, and offering informed guidance and solutions
• Achieve and excel, using consultative selling skills to meet and exceed sales targets and KPIs
• Collaborate and contribute, working closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements:

• Great communication skills, being a natural at connecting with people and making their day better
• Solution-oriented approach, enjoying thinking on your feet and tailoring solutions for each customer
• Sales drive, being motivated to achieve and exceed sales targets and KPIs
• Passion for learning, being eager to grow and develop your skills in a dynamic environment
• Resilience and positivity, having a can-do attitude even when things get busy
• Customer-facing experience, although previous experience is not required

Benefits:

• Generous discounts, enjoying 30% off Telstra services and exclusive offers with over 240 brands and partners
• Leave options, including 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave
• Training and career growth opportunities, accessing over 17,000 learning programs through LinkedIn Learning and taking advantage of development opportunities designed to build your skills and support your career growth
• Flexibility, with flexible working hours and a supportive approach to parental leave
• Recognition and rewards, benefiting from monthly performance rewards and a range of recognition programs to celebrate your success
• Inclusive culture, joining a diverse and inclusive team where everyone's unique perspective is valued and respected

Job Data by YubHub.