As a Club Millésime & Butler Assistant Manager, you will support the Club Millésime & Butler Manager in managing the daily operations of Club Millésime and Butler Services, ensuring a consistently elevated and personalized Sofitel luxury experience for our guests.

Responsibilities:

• Support the smooth daily operation of Club Millésime and Butler Services.
• Lead and coach the team to deliver exceptional and personalized guest experiences.
• Ensure VIP, suite, and Club Millésime guests receive attentive and discreet service.
• Anticipate guest needs and ensure preferences are well communicated and followed up.
• Handle guest requests, feedback, and service recovery professionally.
• Conduct daily briefings and monitor service standards, grooming, and operational readiness.
• Coordinate closely with Front Office, Housekeeping, F&B, and other departments to ensure seamless guest experiences.
• Support manpower planning, training, and operational administration.
• Ensure compliance with Sofitel standards, SOPs, hygiene, and safety requirements.
• Champion Cousu Main Service and create meaningful moments for our guests.

Qualifications:

• Minimum 3–5 years of experience in Front Office, Club Lounge, Butler Service, Guest Relations, or luxury hospitality operations.
• Previous supervisory or leadership experience in a luxury hotel is preferred.
• Strong knowledge of luxury guest service and personalized service delivery.
• Excellent communication and interpersonal skills.
• Strong leadership, coaching, and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities.
• Strong attention to detail and a genuine passion for luxury hospitality.
• Experience using Opera Cloud or other Property Management Systems is an advantage.
• Proficiency in Microsoft Office applications.
• Excellent spoken and written English. Additional languages are a plus.
• Willingness to work rotating shifts, weekends, and public holidays.

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