Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Under the direct supervision of our experienced IT professionals, you will gain hands-on experience in hardware lifecycle management, asset compliance, and onsite infrastructure support within a fast-paced, professional corporate environment.

Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Responsibilities:

• Performing day-to-day recruitment functions and duties
• Job Analysis
• Sourcing & Profiling
• Screening and Selection
• Documentation & Reporting

Requirements:

• At least 2 years of working experience in end-to-end recruitment or talent acquisition
• Bachelor’s/College Degree in HR management, Business Studies/Administration Management, Marketing, Psychology or equivalent
• Good computer skills, including familiarity with both Microsoft and Google applications
• Excellent written and verbal communication skills
• Exceptional organizational skills in database management and record keeping
• Excellent interpersonal skills

TaskUs offers competitive industry salaries and comprehensive benefits packages, with a commitment to a People First culture.

Job Data by YubHub.

The ideal candidate will have experience in phone, email, and live chat support, as well as strong verbal and written communication and comprehension skills. They should be computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications. Typing speed of at least 30 WPM for voice and 35 WPM for Non-Voice campaigns is required.

The successful candidate will be self-motivated, able to work independently, and contribute to cross-functional and global teams. They should be flexible and able to quickly adjust to frequent process and information changes, and work under pressure.

TaskUs offers competitive industry salaries and comprehensive benefits packages, as well as opportunities for internal mobility and professional growth.

Job Data by YubHub.

As a Customer Care Specialist, your goal will be to provide the best customer experience to clients by delivering exceptional customer service, researching and responding to inquiries, and resolving issues efficiently.

Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
• Navigate internal and external documentation and resources to provide world-class service
• Identify and escalate priority or unresolved issues to appropriate internal teams
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere
• Participate in all mandated internal and external training and/or seminars
• Get to know, understand, and comply with TaskUs’ policies and procedures

Technical skills and qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
• Fluent in the English language, as well as reading and writing in English
• Must be at least a high school graduate

Soft skills:

• Problem-solving and critical-thinking skills
• Great communication skills, written and oral
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Empathic toward customers and can maintain a customer-centric approach
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments
• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations
• Adaptable to a dynamically changing business
• Trustworthy and reliable with a high level of integrity
• Resourceful, high attention to detail, and the ability to multitask

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

Job Data by YubHub.

Responsibilities:

• Manage day-to-day planning and operations of your team
• Ensure teammates deliver on Service Level Agreements (SLAs) and achieve Key Performance Indicators (KPIs)
• Organize and handle the team, ensuring adherence to schedules
• Train and develop your team through team huddles and coaching sessions
• Evaluate teammate strengths and weaknesses
• Offer solutions for team growth and development
• Create reports on team performance and document client feedback
• Manage issues, including HR-related ones
• Think creatively and act as a liaison between management and your team

Requirements:

• At least 2 years of experience as a Team Leader for a Sales or Tech Support account
• Excellent verbal and written communication skills
• Above-average technical know-how
• Previous experience working in phone, email, and live chat customer support roles
• Familiarity with e-Commerce, ZenDesk, or other CRM tools
• Flexibility and willingness to work on different shifts

Job Data by YubHub.