{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/bacolod/"},"x-facet":{"type":"city","slug":"bacolod","display":"Bacolod","count":3},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_1248e1b8-8c8"},"title":"Non-Voice Customer Support Agent - Gaming Account | Bacolod","description":"<p>As a Player Engagement Agent, you&#39;ll serve as the essential link between our clients and the gaming community.</p>\n<p>Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p>We are looking for someone with excellent communication skills, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, proactivity in identifying and addressing player concerns proactively, and proficiency in navigating knowledge bases for efficient support.</p>\n<p>Responsibilities:</p>\n<ul>\n<li>Deliver excellent customer support to players</li>\n<li>Investigate and resolve player inquiries promptly through ticketing, email, or chat</li>\n<li>Assist internal teams with project-related requests, ensuring smooth collaboration</li>\n<li>Gather and deliver player feedback according to established procedures</li>\n<li>Provide translations when required to ensure seamless communication</li>\n<li>Maintain accurate and detailed reports to keep processes streamlined</li>\n<li>Ensure prompt escalation of issues following established procedures</li>\n<li>Contribute to smoother support processes with personalized macros and knowledge base</li>\n<li>Participate in valuable training sessions to enhance your skills and knowledge</li>\n<li>Master the gameplay knowledge of our products to serve players better</li>\n<li>Familiarity with Helpshift/Zendesk or other CRM tools for seamless support</li>\n<li>Knowledge of macros customization for streamlined responses</li>\n<li>Experience with MS Office or Google Suite apps for documentation</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher</li>\n<li>Excellent communication skills for effective player support</li>\n<li>Flexibility to adapt to various situations and player needs</li>\n<li>Accountability and reliability in handling player inquiries and issues</li>\n<li>Proactivity in identifying and addressing player concerns proactively</li>\n<li>Proficiency in navigating knowledge bases for efficient support</li>\n<li>Basic troubleshooting skills to assist players with technical challenges</li>\n<li>Availability for full-time work, including weekends and holidays, and on different time zones as needed</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Non-taxable Allowances</li>\n<li>HMO and Life Insurance</li>\n<li>Paid Time Offs</li>\n<li>Annual Wellness Subsidy</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.workable.com/view/mR2YXAmP9kMW1faP9stv2t/non-voice-customer-support-agent---gaming-account-%7C-bacolod-in-bacolod-at-keywords-studios","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://www.keywordsstudios.com","logo":"https://logos.yubhub.co/keywordsstudios.com.png"},"x-apply-url":"https://jobs.workable.com/view/mR2YXAmP9kMW1faP9stv2t/non-voice-customer-support-agent---gaming-account-%7C-bacolod-in-bacolod-at-keywords-studios","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Business","CRM tools","MS Office","Google Suite","Macros customization","Troubleshooting"],"x-skills-preferred":["Previous Customer Service experience","Experience handling emails or live chat","Knowledge of community platforms or ticketing tools","Passion for video games"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-27T05:12:59.312Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bacolod, Negros Occidental"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"Communication, Analytics, Leadership, Business, CRM tools, MS Office, Google Suite, Macros customization, Troubleshooting, Previous Customer Service experience, Experience handling emails or live chat, Knowledge of community platforms or ticketing tools, Passion for video games"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dcdc1f91-edf"},"title":"BACOLOD - Trust and Safety Moderator (Permanent Onsite)","description":"<p>This role is open to candidates based in Bacolod City. Candidates are required to report onsite. The office is located at VSB Building, 7th St, Bacolod City, 6100.</p>\n<p>As a Moderator, your mission is to create a safe and positive gaming environment for all players and communities. You will play a vital role in protecting gamers from harmful content, including harassment, hate speech, and unnecessary violence.</p>\n<p>Our Trust &amp; Safety Moderator has a knack for the following skills:</p>\n<ul>\n<li>Communication: Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.</li>\n<li>Analytics: Audit and assess interactions, ensuring they are rated accurately based on their severity level.</li>\n<li>Leadership: Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Excellent written and verbal communication skills in English to effectively communicate with team members and stakeholders.</li>\n<li>Mastery in C1-C2 level LANGUAGE proficiency.</li>\n<li>Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.</li>\n</ul>\n<p>Benefits:</p>\n<ul>\n<li>Non-taxable Allowances</li>\n<li>Vacation Leaves and Sick Leaves</li>\n<li>HMO and Life Insurance</li>\n<li>Annual Wellness Subsidy</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.workable.com/view/4aLrf88RBekw1tmwm4uuTL/bacolod---trust-and-safety-moderator-(permanent-onsite)-in-bacolod-at-keywords-studios","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios"},"x-apply-url":"https://jobs.workable.com/view/4aLrf88RBekw1tmwm4uuTL/bacolod---trust-and-safety-moderator-(permanent-onsite)-in-bacolod-at-keywords-studios","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Emotional stability","Self-awareness"],"x-skills-preferred":["Experience in managing or moderating online forums/discord within the gaming space"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-26T08:57:59.799Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bacolod, Negros Occidental"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Other","skills":"Communication, Analytics, Leadership, Emotional stability, Self-awareness, Experience in managing or moderating online forums/discord within the gaming space"},{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_dfe30586-d0e"},"title":"BACOLOD FOR POOLING - Player Engagement Agent (NON-VOICE and GAMING)","description":"<p>As a Player Engagement Agent, you&#39;ll serve as the essential link between our clients and the gaming community.</p>\n<p>Your responsibilities include investigating and delivering prompt, quality responses to players&#39; questions while providing valuable feedback to our developers.</p>\n<p>We are looking for someone with excellent communication skills, flexibility to adapt to various situations and player needs, accountability and reliability in handling player inquiries and issues, proactivity in identifying and addressing player concerns proactively, and proficiency in navigating knowledge bases for efficient support.</p>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>Mastery in C1-C2 level language proficiency, with English at B2 level or higher</li>\n<li>Excellent communication skills for effective player support</li>\n<li>Flexibility to adapt to various situations and player needs</li>\n<li>Accountability and reliability in handling player inquiries and issues</li>\n<li>Proactivity in identifying and addressing player concerns proactively</li>\n<li>Proficiency in navigating knowledge bases for efficient support</li>\n<li>Basic troubleshooting skills to assist players with technical challenges</li>\n<li>Availability for full-time work, including weekends and holidays, and on different time zones as needed</li>\n</ul>\n<p>Nice-to-haves:</p>\n<ul>\n<li>Previous Customer Service experience or any relevant experience in a BPO setting</li>\n<li>Supporting a live chat environment</li>\n<li>Knowledge of community platforms or ticketing tools</li>\n<li>Passion for video games</li>\n</ul>\n<p>We offer:</p>\n<ul>\n<li>Non-taxable Allowances</li>\n<li>HMO and Life Insurance</li>\n<li>Paid Time Offs</li>\n<li>Annual Wellness Subsidy</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://jobs.workable.com/view/brk1GyCT3r4Cr3vkvkkCsU/bacolod-for-pooling---player-engagement-agent-(non-voice-and-gaming)-in-bacolod-at-keywords-studios","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://www.keywordsstudios.com","logo":"https://logos.yubhub.co/keywordsstudios.com.png"},"x-apply-url":"https://jobs.workable.com/view/brk1GyCT3r4Cr3vkvkkCsU/bacolod-for-pooling---player-engagement-agent-(non-voice-and-gaming)-in-bacolod-at-keywords-studios","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["Communication","Analytics","Leadership","Business","C1-C2 level language proficiency","English at B2 level or higher","MS Office or Google Suite apps","Helpshift/Zendesk or other CRM tools"],"x-skills-preferred":["Previous Customer Service experience","Supporting a live chat environment","Knowledge of community platforms or ticketing tools","Passion for video games"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-26T08:57:44.455Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bacolod, Negros Occidental"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Other","skills":"Communication, Analytics, Leadership, Business, C1-C2 level language proficiency, English at B2 level or higher, MS Office or Google Suite apps, Helpshift/Zendesk or other CRM tools, Previous Customer Service experience, Supporting a live chat environment, Knowledge of community platforms or ticketing tools, Passion for video games"}]}