The Surveillance Analyst role is responsible for identifying and managing undesired risk activities, including conduct risk and financial crime risk. The goal is to implement a conduct surveillance and analytics strategy across Business Lines to detect market abuse and misconduct by staff and counterparties.

Key responsibilities:

• Review alerts and trading activity, including trade surveillance, e-communication surveillance, and audio surveillance
• Develop and analyze new surveillance processes
• Provide Subject Matter Expert input on surveillance design, testing, and metrics
• Identify potential new forms of staff or counterparty misconduct or market abuse
• Prioritize development of systems, processes, and data sets to identify new forms of misconduct
• Input into and track development of new surveillance capabilities
• Deal with alerts passed through a first filter by the offshore team
• Ensure alerts are satisfactorily escalated and resolved
• Provide support and guidance for the expanding offshoring function
• Identify improvements to alert generation to enhance effectiveness and efficiency
• Conduct investigations requested by Regulators, senior management, and businesses
• Coordinate or produce regular Management Information reports
• Foster relationships with key front office and support function stakeholders
• Assist with implementing new surveillance tools and models
• Present surveillance output at internal control and governance forums
• Support the Surveillance team in resolving audit and control findings
• Liaise with Transformation and Technology to aid Surveillance delivery
• Analyze multiple data types to identify anomalies and patterns of risk
• Understand financial products and HSBC's business processes
• Work across various technology platforms

Requirements:

• Strong knowledge of financial markets and traded products
• Understanding of rules relevant to trading and sales activities
• Proficiency in English
• Strong analytical skills
• Well-developed communications, organisational, and project management skills
• Ability to support decisions with sound reasoning
• Evidence of collaboration with key stakeholder functions
• Experience in a Surveillance role is a plus

At HSBC, we offer a range of benefits, including a paid leave package that allows our colleagues to fully enjoy important life events.

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Key Responsibilities:

• Evaluate creditworthiness by reviewing third-party mortgage documentation to assess accuracy and credit risk.
• Analyse collateral documentation to ensure it supports the company's overall risk.
• Proactively clear prior-to-doc conditions to increase pull-through percentage.
• Meet or exceed daily production expectations while maintaining accuracy and quality standards.
• Adhere to federal, state, and HSBC regulatory compliance policies and maintain the HSBC Code of Ethics.
• Use professional judgement to identify and resolve issues early.
• Develop and sustain relationships with third-party vendors.
• Manage pipeline, taking accountability for loan processes, risk decisions, and meeting service level agreements.
• Achieve published standards and key performance indicators.

Qualifications / Requirements:

• Knowledge of mortgage products, documents, investor, and compliance requirements.
• Ability to make sound decisions based on information provided and defined policies.
• Strong customer service, organisational, and written/oral communication skills.
• Minimum 2 years' proven bank/mortgage business/mortgage systems experience.
• Bachelor's degree in business, accounting, a related field, or equivalent experience.
• Proficiency with PCs and pertinent HSBC systems and software.
• English Advanced

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Key responsibilities:

• Partner with the COO and CEO on strategic initiatives, business governance, and control frameworks.
• Challenge existing practices and identify opportunities for continuous improvement.
• Maintain governance documentation, including Terms of Reference, policies, procedures, and authorized signatory records.
• Coordinate materials for executive forums, including meeting packs, minutes, and action tracking.
• Manage and enhance key COO and CEO processes from end to end.
• Support regional Business Management projects and transformation initiatives.
• Coordinate documentation and controls for new business engagements.
• Produce management information, KPI packs, service review dashboards, and key supplier reporting.
• Coordinate annual certifications and recertifications.
• Oversee operational controls, including workflows, SharePoint processes, access and application recertifications, and onboarding workflows.
• Manage broker and instrument governance.
• Oversee intercompany agreements.
• Maintain records-management processes.
• Coordinate SOC 1 external audit reviews and support internal and external audit or CCO testing activities.
• Maintain the non-traditional third-party vendor screening list and support financial crime risk-management activities.
• Provide ad hoc business management and strategic support as required.

Requirements:

• Experience in business management, project management, or a related discipline.
• English Advanced.
• Strong analytical, organisational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Proven stakeholder-management experience in a global, matrixed environment.
• A collaborative, client-focused approach.
• Ability to prioritize effectively, manage multiple deliverables, and work to tight deadlines.
• A proactive, resilient, and solutions-oriented mindset.
• Strong understanding of governance, controls, risk management, and business processes and project management.

Preferred experience and qualifications:

• Postgraduate degree, MBA, or equivalent qualification.
• At least five years’ experience in Business Management or project management, ideally within Asset Management or Financial services.
• Familiarity with financial markets, investment products, and risk frameworks.
• Advanced capability with Microsoft tools, including Excel, PowerPoint, SharePoint, Copilot, and/or Microsoft Project.
• Experience using automation, macros, coding skills, and AI-enabled tools to improve processes and reporting.

At HSBC, we offer our colleagues a greater number of days off to enjoy important life events, and our paid leave package is at the forefront in Mexico.

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The successful candidate will report to the Core Enterprise Platform Country or Technology Head and lead all aspects of the IBM Mainframe Z platform, which provides high availability products and services supporting critical business functions within HSBC.

Key responsibilities:

• Oversee all technical and operational aspects of the platform.
• Ensure the availability and continuity of the bank's critical services.
• Manage components such as z/OS, TSO, SDSF, JCL, IDCAMS, and IWS.

Requirements:

• IBM Mainframe Z core knowledge: z/OS, TSO, SDSF, JCL, IDCAMS, IWS.
• IBM Mainframe Z knowledge: DFHSM, DFDSS, ICKDSF, DFSMS (inc OAM), RMM, AAM (Advanced Allocation Manager), TDMF, GDPS, CSM, Omegamon for Storage.
• Broadcom (CA): CA1, CA Vantage, CA Disk, CA Allocate, CA View, Endeavor.
• Dino Software: T-rex, Terradon.
• Proven experience as Infrastructure system programmer in a banking or financial services organization.
• Strong technical knowledge of relevant technologies and DevOps ways of working.
• Knowledge of zSeries Systems Programming concepts and technologies.
• Hands-on experience with COBOL programming with embedded SQL.
• Strong ability to balance risks and maximize cost effectiveness and profitability for the business.

At HSBC, we offer our colleagues a range of benefits, including a generous paid leave package.

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Role purpose Ensure that HSBC’s technology platforms and services are stable, resilient, secure, scalable and highly available, both during normal operations and when incidents or disruptions occur.

Main activities:

• Maintain service reliability, meeting availability, performance and recovery objectives.
• Prevent and resolve incidents, identify root causes and implement permanent improvements.
• Automate build, testing and deployment processes to reduce manual errors and differences between environments.
• Prepare infrastructure for growth, considering capacity, workload, performance, security and resilience.
• Reduce technical debt and repetitive operational work (TOIL) through continuous improvement and automation.
• Own services end to end, from development through to production support.
• Promote Agile, DevSecOps and continuous delivery practices, using small, frequent and low-risk changes.
• Lead post-incident reviews (PIRs), continuity exercises and disaster-recovery activities, ensuring that lessons learned are applied.
• Provide technical expertise and guidance to other teams, helping them adopt reusable and effective solutions.

Requirements:

• Experience as a Site Reliability Engineer and Devops
• Experience in programming, CI/CD, Production Support, Cloud Technologies, Docker, Kubernetes, Jenkins, Github, Splunk, Data dog, App Dinamycs, infrastructure and troubleshooting)
• An operational mindset, taking ownership of production services and prioritising resilience.
• A bias towards action, making evidence-based decisions and delivering them to completion.
• Strong collaboration skills, working beyond your own specialism and focusing on the best outcome for the team.
• Technical leadership and communication skills, coordinating incidents, explaining solutions and driving improvements across teams.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

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