Responsibilities:

• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational sessions for various events.
• Collect and record daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and confidentiality.
• Collaborate and support remote work and training of new team members.

Requirements:

• Bachelor's degree in a related field OR Associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience.
• U.S. citizenship.
• SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor supporting the DoD.
• Must have a Missione Visa and Soggiorno permit.
• Eligible to obtain and maintain ADP IT III clearance.
• 3+ years of customer service experience.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Background in U.S. military healthcare delivery system, civilian managed care, medical or clinical environment, or MHS Genesis.

Salary: $32,000 annually.

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Responsibilities:

• Verify benefits and enrollment using systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Process Primary Care Manager (PCM) changes according to Military Treatment Facility (MTF) guidelines.
• Offer guidance on TRICARE resources, benefits, enrollment, and claims to beneficiaries in person and over the phone.
• Provide basic claims status updates and support.
• Conduct informational briefings for events such as in/out processing, maternity, and pre-separation/retirement.
• Manage data by collecting and recording daily activities and Other Health Insurance (OHI) information into applicable systems.
• Assess and escalate issues as needed for proper resolution.
• Maintain compliance with HIPAA regulations and handle Protected Health Information (PHI) confidentially.
• Collaborate with and support team members remotely and in-person.

Requirements:

• Bachelor's degree in a related field OR Associate's degree in a related field with 4 years of health-related experience OR major certification in a related field with 4 years of health-related experience OR high school diploma with 8 years of health-related experience.
• U.S. citizenship.
• SOFA/Command-sponsored status as a dependent of an Active-Duty Service Member, DoD employee, or U.S. contractor supporting the DoD.
• Must have a Missione Visa and Soggiorno permit.
• Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1).
• 3+ years of customer service experience.

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
• Experience in U.S. military healthcare delivery, civilian managed care, medical or clinical environments, or MHS Genesis/civilian healthcare systems/medical claims.

Salary: $32,000 annually (pro-rated for part-time position).

Schedule: Part-time, 20 hours per week, Monday-Friday 10 AM – 2 PM.

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The successful candidate will have 5+ years of related experience and a Top Secret/SCI clearance with the ability to obtain a Polygraph clearance.

Responsibilities:

• Establish complex operational software configuration controls and system interfaces for computer systems
• Maintain file servers, firewalls, network access, security monitoring systems, and system documentation
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance
• Prepare systems for operational use and support operational tests
• Review, prepare, and update authorization packages
• Notify customers when changes occur that might affect authorization accreditation
• Conduct cybersecurity portion of self-inspection checklists
• Review and provide technical and cybersecurity coordination on all Bodies of Evidence
• Identify vulnerabilities and implement countermeasures
• Ensure information systems and network appliances are operated, maintained, and disposed of in accordance with security policies and practices
• Perform various administrative tasks, including video-teleconferencing system administration, scheduling, and configuration
• Provide external information system client support
• Perform account creations, changes, and deletions on multiple authorization boundaries
• Perform help desk and troubleshooting activities
• Perform hardware/software system configuration, upgrades, and modifications
• Perform system and network appliance patching activities
• Provide government-issued laptop support
• Assist in media control and accountability activities
• Perform COMSEC account/equipment management activities

Requirements:

• 5+ years of related experience
• Top Secret/SCI clearance with the ability to obtain a Polygraph clearance
• Thorough knowledge of Microsoft Windows 2012R2 Server, Microsoft Exchange Server 2010/2016, and Microsoft Windows 7/10 operating systems administration
• Working knowledge of LAN and WAN technologies, data backup technologies, and communication security (COMSEC) integration
• Working knowledge of Risk Management Framework, SCI Information Systems Security Standards, Common Criteria, and System Security Policy
• Bachelor's degree or Associate's degree in a related area + 2 years' experience
• IAT Level II or IAM II certification

Benefits:

• Medical plan options
• Dental plan options
• Vision plan
• 401(k) plan with company match
• Paid time off plans, including vacation, sick and personal time, holidays, and parental leave
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

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