{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/australia-singapore/"},"x-facet":{"type":"city","slug":"australia-singapore","display":"Australia; Singapore","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_97661b9a-201"},"title":"Product Support Specialist, APAC","description":"<p>At Linear, we&#39;re building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.</p>\n<p>As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.</p>\n<p><strong>What you’ll do</strong></p>\n<ul>\n<li>Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery</li>\n<li>Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit</li>\n<li>Partner with our engineering team to document and reproduce bugs</li>\n<li>Surface trends and insights from customer feedback to the team at large to inform product choices</li>\n<li>Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations</li>\n<li>Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales</li>\n</ul>\n<p><strong>Requirements</strong></p>\n<ul>\n<li>Passion about technology, quality, and Linear’s mission</li>\n<li>Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.</li>\n<li>Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).</li>\n<li>Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well.</li>\n<li>Currently based in Australia or Singapore.</li>\n</ul>\n<p><strong>What we offer</strong></p>\n<ul>\n<li>Competitive salary and equity</li>\n<li>Employee-friendly equity terms including early exercise in the US and extended exercise windows</li>\n<li>Daily meal and coffee stipend on every workday</li>\n<li>Paid co-working space or desk</li>\n<li>Health coverage (based on country requirements)</li>\n<li>5 weeks paid vacation, plus local statutory holidays</li>\n<li>4 months paid parental leave</li>\n<li>Paid month off after 4 years &amp; every 2 years thereafter</li>\n<li>Regular team events and off-sites</li>\n<li>Remote-first with no required commute</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_97661b9a-201/","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Linear","sameAs":"https://linear.app/","logo":"https://logos.yubhub.co/linear.app.png"},"x-apply-url":"https://jobs.ashbyhq.com/linear/aa0673c5-9e06-42f8-a720-6c2e43930c5a?utm_source=yubhub.co&utm_medium=jobs_feed&utm_campaign=apply","x-work-arrangement":"remote","x-experience-level":null,"x-job-type":"Full time","x-salary-range":null,"x-skills-required":["SQL","Javascript","APIs","GitHub","customer service","troubleshooting"],"x-skills-preferred":[],"datePosted":"2026-10-25T21:22:56.171Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Australia; Singapore"}},"jobLocationType":"TELECOMMUTE","employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"SQL, Javascript, APIs, GitHub, customer service, troubleshooting"}]}