{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/aus-sydney-60-margaret-st/"},"x-facet":{"type":"city","slug":"aus-sydney-60-margaret-st","display":"Aus-sydney-60 Margaret St","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_b0c87c06-bea"},"title":"Specialist Support","description":"<p>LSEG Customer Operations is seeking a highly motivated person to fill a Specialist Support position. The team consists of highly skilled, energetic individuals that possess strong analytical, technical, and customer service expertise.</p>\n<p>The qualified candidate will act as a specialized technical resource for complex issues affecting LSEG products, remotely resolve customer issues, identify service-impacting trends, and help implement preventative measures.</p>\n<p>Major responsibilities include:</p>\n<ul>\n<li>Providing expert technical support for assigned Refinitiv products</li>\n<li>Interfacing with product support, development teams, and 3rd party vendors to resolve issues</li>\n<li>Troubleshooting, reproducing, and resolving customer issues remotely</li>\n<li>Providing high-quality technical advice to internal stakeholders and 3rd party engineers</li>\n<li>Escalating major, elusive, and recurrent issues that are impacting clients</li>\n<li>Assisting with the implementation and integration of Refinitiv products at customer sites as needed</li>\n<li>Maintaining awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing</li>\n<li>Maintaining accurate client-site documentation</li>\n<li>Delivering technology or product training to customers as needed</li>\n<li>Recording all customer interactions using CRM tools provided (Salesforce)</li>\n<li>Following all operational policies and procedures to manage client issues</li>\n</ul>\n<p>The ideal candidate will have:</p>\n<ul>\n<li>English fluency – both written and spoken – required</li>\n<li>Japanese fluency – both written and spoken – required</li>\n<li>Comfortable working within a Linux terminal</li>\n<li>Skilled with incident management, analytical thinking, troubleshooting, and case management</li>\n<li>Logical thinker/problem solver who is self-motivated and a strong contributor within a team</li>\n<li>Proficiency communicating technical concepts to non-technical customers and colleagues</li>\n<li>Experience in a customer service environment and having outstanding Customer Service skills</li>\n<li>Ambition to develop and maintain a deep understanding of assigned products and technologies</li>\n<li>Ability to work with virtual teams to successfully deliver projects or resolve escalations</li>\n<li>Good understanding of project management principles is a plus</li>\n<li>Basic working knowledge of financial markets</li>\n<li>Independent worker with excellent time management and escalation skills</li>\n<li>Python or Shell scripting experience is a plus</li>\n</ul>\n<p>LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/AUS-Sydney-60-Margaret-St/Specialist---Customer-Support-with-Japanese-language_R0123698","directApply":true,"hiringOrganization":{"@type":"Organization","name":"London Stock Exchange Group (LSEG)","sameAs":"https://lseg.com","logo":"https://logos.yubhub.co/lseg.com.png"},"x-apply-url":"https://lseg.wd3.myworkdayjobs.com/en-US/Careers/job/AUS-Sydney-60-Margaret-St/Specialist---Customer-Support-with-Japanese-language_R0123698","x-work-arrangement":null,"x-experience-level":"senior","x-job-type":"full-time","x-salary-range":null,"x-skills-required":["English","Japanese","Linux","incident management","analytical thinking","troubleshooting","case management","Python","Shell scripting"],"x-skills-preferred":["project management","financial markets"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-28T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"AUS-Sydney-60 Margaret St"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Finance","skills":"English, Japanese, Linux, incident management, analytical thinking, troubleshooting, case management, Python, Shell scripting, project management, financial markets"}]}