The successful candidate will bring experience from eDiscovery/Electronic Discovery, legal technology, information governance or litigation support combined with strong stakeholder management and consultative relationship-building skills.

Client Relationship Management

• Develop and maintain trusted advisor relationships with key client stakeholders.
• Act as the primary point of contact for assigned accounts, ensuring a high level of customer satisfaction.
• Understand client objectives and business drivers to identify opportunities for continuous improvement and long-term partnership growth.
• Lead regular client reviews and provide strategic recommendations aligned to business goals.

Strategic & Technical Consultation

• Provide consultative guidance on eDiscovery, legal technology, information governance, and data management best practices.
• Translate technical concepts into practical business solutions for both technical and non-technical audiences.
• Collaborate with internal delivery, product, engineering, and operational teams to support successful client outcomes.
• Assist clients in maximising adoption and value from Epiq's technology solutions and services.

Stakeholder Management

• Build strong working relationships across legal, compliance, information governance, cybersecurity, data, and IT teams.
• Partner with law firms, corporate legal departments, and business leaders to understand evolving requirements and challenges.
• Facilitate effective communication between stakeholders and technical delivery teams.

Service Delivery & Customer Success

• Monitor account health, customer satisfaction, and service performance.
• Coordinate the resolution of escalated technical and service-related issues.
• Support quality assurance, testing, and continuous service improvement initiatives.
• Identify opportunities to expand and optimise client use of Epiq's solutions.

Qualifications & Experience

• Bachelor's degree or equivalent professional experience in Information Technology, Legal Technology, Business, Information Governance, or a related field.
• Previous Administration level with Relativity acting as a troubleshooter, QA, QC, problem solver directly with clients or in-house.
• Experience within Technical Account Management, Customer Success, Professional Services, eDiscovery, Litigation Support, Legal Technology, or Information Governance.
• Experience working with corporate legal departments, law firms, compliance functions, or professional services organisations.
• Demonstrated success managing complex client relationships and multiple stakeholder groups.
• Experience supporting clients within highly regulated industries.
• Strong understanding of consultative client engagement and solution-based relationship management.

Preferred Technical Knowledge

• Familiarity with eDiscovery and legal technology platforms such as Nuix, Everlaw, Reveal, DISCO, Brainspace, Microsoft Purview, or similar solutions in the market.
• Understanding of the Electronic Discovery Reference Model (EDRM) and associated legal technology workflows.
• Awareness of cloud technologies and SaaS environments, including Microsoft Azure and AWS.
• Knowledge of information governance, compliance, data privacy, and regulatory considerations and other alternative legal services.

Skills & Competencies

• Strategic relationship management
• Stakeholder engagement and influencing skills
• Consultative problem solving
• Client service and customer success
• Commercial awareness
• Communication and presentation skills
• Project coordination and organisation
• Analytical thinking and decision making
• Collaboration and teamwork

Job Data by YubHub.

Key responsibilities include:

• Outbound sales efforts to generate new business revenue for court reporting and Narrate
• Identifying prospects within law firms, barristers chambers, Arbitrators and arbitration centres using effective sourcing methods, websites and directories
• Responding to incoming queries for quotations
• Keeping clients and prospective clients updated with developments to Epiq’s proposition
• Supporting the follow-up of marketing campaigns to drive attendance to events and opportunity generation
• Setting up conference calls and demos for product offerings
• Participating in training sessions, meetings, skill building and professional development classes

Requirements:

• Experience within Salesforce or similar CRM
• High ‘hunter sales’ mentality
• Excellent track record on new business generation and performance against target
• Prominent organisational and presentation skills
• Highly proficient within the Microsoft Office suite
• Exceptional verbal and written communication skills
• Ability to multi-task, prioritise and manage time effectively
• Ability to manage sales revenue target and track monthly sales output
• Must be a motivated self-starter, problem solver and customer service/goal oriented
• BS/BA degree or equivalent

The salary for this role will be determined based on several factors, including location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team in the considered location.

Job Data by YubHub.

Key Responsibilities:

• Produce high-quality transcripts in accordance with delivery deadlines
• Proofread all transcripts prior to submission
• Utilize available supporting information to ensure accurate transcription
• Maintain up-to-date glossaries for all work produced
• Undertake cross-training on various jurisdictions as directed
• Familiarize yourself with audio playback platforms such as Liberty, FTR, and VIQ
• Maintain productivity levels as directed
• Collaborate with other transcribers and the Transcript Manager/Coordinator
• Action feedback provided by the QA Lead Analyst or Transcript Manager
• Participate in ad-hoc projects and performance reviews

Requirements:

• Typing speed of at least 75 wpm
• Excellent English vocabulary and grammar skills
• Good general and local knowledge
• Exceptional hearing and comprehension
• Computer literacy
• Collaborative team member with flexibility and responsiveness
• Attention to detail
• High school graduate
• Six months to one year of basic office administration experience

Salary: Your specific salary will be determined based on location-based market rate, abilities, performance during screening and interview, and pay parity with the wider team.

Benefits: Click here to learn about Epiq's Benefits.

Job Data by YubHub.