The Operations Manager is a member of the Store Management team and fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service.

The Operations Manager is responsible for:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Essential Functions:

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

• High school diploma or equivalent required

Anticipated Weekly Hours

• 29

Time Type

• Part time

Pay Range

• $23.47 - $37.47

Benefits

• This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Job Data by YubHub.

As a Retail Store Associate at CVS Health, you'll play a meaningful role in our family, working both independently and as part of a team to positively impact the lives of others.

Responsibilities

• Provide differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
• Focus on the customer by giving a warm and friendly greeting, maintaining eye contact, and offering help locating additional items when needed
• Accurately perform cashier duties, handling cash, checks, and credit card transactions with precision while following company policies and procedures
• Maintain the sales floor by restocking shelves, checking in vendors, updating pricing information, and completing inventory management tasks as directed by the store manager
• Support opening and closing store activities when needed
• Provide customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
• Assist pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
• Embrace and advocate for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

Requirements

• At least 16 years of age
• Physical Requirements:
• Remaining upright on the feet, particularly for sustained periods of time
• Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
• Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details

Preferred Qualifications

• Previous experience in a retail or customer service setting

Education

• High School diploma or equivalent preferred but not required

Benefits

• This part-time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well-being of colleagues, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Job Data by YubHub.