Mariia 5Nov

QUALIFICATIONS: Mariia 5Nov

ADDITIONAL INFORMATION: All your information will be kept confidential according to EEO guidelines.

XML job scraping automation by YubHub

We are seeking a Global Operations Associate to join our team at Flexport in Antwerpen, Belgium. As a critical part of our operations team, you will play a pivotal role in building the next operational model at Flexport, ensuring that all customer shipments are executed according to plan, on time and within budget.

Responsibilities

• Be the front line in ensuring the highest standard of Flexport quality: shipments move on-time, exceptions are handled proactively, and clients receive a first-class experience through timely, clear communication.
• Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery, independently managing your priorities and commitments.
• Follow standard operating procedures (SOP) and proactively flag opportunities for improvement.
• Solve client issues quickly and ensure smooth operations at origin and destination, developing solutions independently and escalating to senior team members as needed.
• Act in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.
• Seamlessly coordinate day-to-day operations with the relevant internal and external partners for your team's scope.
• Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
• Assist the shipments managed by partners as we drive partner autonomy and parity with insourced operations.
• Use data and operational tools to inform decisions, identify patterns in your work, and contribute to efficiency improvements.

Requirements

• BA/BS Degree or completed professional training as forwarding agent.
• 2+ years of experience in operations, logistics or freight forwarding.
• Have a technology (and AI) first mindset and can thrive in a fast-paced environment.
• Effective time management.
• Attention to detail.
• Ability to effectively seek and receive feedback.
• Effective communication both verbally and in writing.
• Teamwork and relationship building.
• Orientation towards working smarter and adopting best practices and standardization.
• Problem-solving capabilities.
• A compliance first attitude.
• A client service mindset.
• Language requirement: Mandatory Dutch/French and fluency in English.

Benefits

• An opportunity to contribute to one of the fastest-growing companies.
• 25 working days paid vacation per calendar year.
• Lunches compensation: Flexport offers meal vouchers covering lunches up to 10 EUR a day.
• Medical insurance: Flexport offers employees a group health insurance and covers 100% of the premium for employees.
• Pension: Flexport offers employees a group insurance scheme with AXA Belgium.
• Employee Assistance Program through Aetna Resources for Living.
• Parental leave benefit.

XML job scraping automation by YubHub

As a Sales Development Representative (Flemish speaking) at Flexport, you will join our growing team of Sales Representatives in Antwerpen, playing a crucial role in Flexport's European growth plans.

Your responsibilities will include:

• Identifying and creating new sales opportunities for Flexport Europe;
• Working with Account Executives across Europe to identify and prioritize strategic opportunities;
• Demonstrating the value of our offering through phone calls, email, and other social mediums;

In this role, you will have the opportunity to learn how global trade works from the ground up and build the foundation for your career in tech sales. You will also have access to daily coaching, shadowing, and helping Account Executives in meetings and other activities to help you acquire the skills you'll need for your next role on the Flexport sales team.

We are looking for high-energy people who want to learn and develop their sales skills, are enthusiastic communicators, love being on the phone, and adding value to customers. Fluent Flemish and English language knowledge, both spoken and written, is required.

Benefits include:

• An opportunity to contribute to one of the fastest-growing companies, with a chance to create a global impact;
• An extensive 2-week onboarding in Amsterdam;
• Lunch food delivery 4 days a week, including vegetarian options, a salad bar, and special menu options, plus breakfast options, snacks, soft drinks, and barista coffee;
• Health insurance with employee contribution part covered by Flexport;
• 25 paid vacation days;
• Equity program: every team member becomes a shareholder;
• Employee Assistance Program through Aetna Resources for Living;
• Parental leave benefit.

XML job scraping automation by YubHub

Responsibilities:

• Represent the Red Bull brand and values in daily interactions with consumers and customers
• Grow the user base through positive product experiences and sampling
• Develop innovative plans to engage students and bring the brand to life on campus
• Build relationships with local stakeholders and maintain a strong network
• Create authentic content for social media to increase brand engagement
• Work at Red Bull events to deliver unforgettable brand experiences
• Collaborate with the sales team to open new distribution points and ensure product availability
• Execute in-store promotions and reporting

Requirements:

• Currently enrolled in a university or college
• At least 1.5 years remaining in your studies
• Valid driver's license
• Excellent communication skills
• Charismatic, energetic, and positive personality
• Ability to work part-time and combine with studies
• Knowledge of marketing and sales principles
• Familiarity with social media and event planning
• Passion for the Red Bull brand and product

Nice to have:

• Good knowledge of English and French
• Experience with influencers and event planning

XML job scraping automation by YubHub

The Senior Account Manager will help clients grow and realise the Flexport value by deeply understanding the client's supply chain and partnering to find solutions for their clients.

You will: The Senior Account Manager will cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.

Meet regularly with clients to monitor the account health and find ways to improve on their current experience.

Use your deep knowledge of the client to identify, develop, and close upsell, cross sell and renewal opportunities.

Keep a close pulse on client financial health, reporting on the client's financials and ensuring clients maintain consistent payment schedules.

Lead and actively participate in client onboarding and creating standard operating procedures.

Scope and guide the implementation stages and timelines for new opportunities and clients.

Work globally with counterparts in Asia, North America and Latin America to ensure a consistent account management experience.

Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.

Lead and prepare content for regular client touch points to help clients understand the value they are realising and new opportunities to improve performance.

Use your intensive knowledge of the client's business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.

Drive product adoption with client stakeholders to ensure that clients realise the full value with Flexport.

Regularly review and document the client's success criteria. As the client's needs evolve, you will refine the client's success criteria.

Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.

You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the client's Flexport experience.

Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

3+ years of experience in supply chain operations, sales/account management or a client facing role.

Ideally 2+ years experience in logistics, freight forwarding, or supply chain.

Fluency in Flemish (or Dutch) and French and English.

Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations, understanding your client's current and future business goals and challenges and translating those into relevant solutions and strategic account planning.

Hands-on, process-oriented, structured thinking with strong problem-solving skills.

Deeply curious: always working to understand the client's needs and learn how Flexport can best meet them.

Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.

Strong business acumen.

Proven track record of (cross) selling a product.

Strong focus on growing your customers through a consultative approach.

XML job scraping automation by YubHub