Key Responsibilities:

• Hardware Lifecycle Support: Assist in the end-to-end process of hardware technology refresh, including the physical preparation, imaging, and deployment of machines for team members.
• Asset & Inventory Compliance: Support the IT Asset Management team in conducting physical audits of hardware, ensuring accurate inventory records, and maintaining organization in production and storage areas.
• Equipment Logistics: Support Work-From-Home (WFH) initiatives by assisting with equipment testing, secure boxing, and coordinated distribution for remote staff.
• Onsite Infrastructure Assistance: Collaborate on office facility projects, including cable management (harnessing) and the safe physical transport of IT assets across sites.
• Physical Setup & Maintenance: Ensure the functionality and readiness of executive boardroom audiovisual and teleconferencing equipment through routine testing and maintenance.

Qualifications:

• Currently enrolled as a student pursuing a degree in Information Technology, Computer Science, or a related technical field.
• Must have an active endorsement letter from the University/College OJT Coordinator.
• A proactive attitude and an eagerness to learn professional IT operations and workplace etiquette.

Program Logistics:

• Work Setup: Onsite (Mandatory)
• Work Schedule: Shifting/rotating schedule
• Supervision: All tasks are performed under the direct guidance of assigned IT staff; interns participate for the purpose of fulfilling academic requirements.

Job Data by YubHub.

Responsibilities:

• Supervise the operational and fiscal activities of the WFM team
• Ensure accuracy of processes and procedures for projecting billing hours for all clients within the site
• Identify and report on account profitability opportunities and recommend strategies to improve campaign processes
• Monitor schedule adherence, service level, absenteeism, and other key service and efficiency metrics
• Forecast and prepare for voice and non-voice volume and monitor seat occupancy, average handle time and other factors to measure campaign performance
• Work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns
• Manage the campaign in accordance with company policies, procedures, and client service level metrics and expectations

Requirements:

• At least 3 years of experience in a Workforce Manager post
• Strong verbal and written communication skills
• Ability to manage multiple, complex, ongoing tasks and projects
• Strong attention to detail and desire to optimize procedures
• Proficiency in statistical analysis, computer, and software skills
• Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint)

What We Offer:

• Competitive industry salaries
• Comprehensive benefits packages
• People First culture
• Opportunities for internal mobility and professional growth

Job Data by YubHub.

Responsibilities:

• Drive programs under the People Operations department and handle case management and employee engagement.
• Handle performance management and other special projects that may be assigned to you.
• Improve, propose, and implement employee engagement activities.
• Act as the advisor to stakeholders for all people-related issues/concerns.

Requirements:

• At least 3-4 years of experience, preferably in a BPO setting on a generalist or supervisory level.
• Experience in leading employee engagement.
• Strong background in employee engagement and labor relations.
• Strong organizational skills, project management skills, and analytical skills.
• Ability to lead a cross-functional team, work independently, and adapt to night shifts or rotating schedules.

TaskUs offers competitive industry salaries and comprehensive benefits packages, prioritizing employees' well-being and promoting a People First culture.

Job Data by YubHub.

Roles and Responsibilities:

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction;
• Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels;
• Navigate internal and external documentation and resources to provide world-class service;
• Identify and escalate priority or unresolved issues to appropriate internal teams;
• Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
• Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues;
• Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client;
• Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
• Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
• Participate in all mandated internal and external training and/or seminars;
• Get to know, understand, and comply with TaskUs’ policies and procedures.

Technical Skills and Qualifications:

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications;
• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues;
• Fluent in the English language, as well as reading and writing in English;
• Must be at least a high school graduate.

Soft Skills:

• Problem-solving and critical-thinking skills;
• Great communication skills, written and oral;
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes;
• Empathic toward customers and can maintain a customer-centric approach;
• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;
• Open to feedback, eager to learn, and can show improvement.

Personality Traits Required:

• Resilient, calm, and professional when dealing with challenging situations;
• Adaptable to a dynamically changing business;
• Trustworthy and reliable with a high level of integrity;
• Resourceful, high attention to detail, and the ability to multitask.

What's in it for you?

• Competitive salary;
• Great benefits package;
• Professional growth opportunities with the chance to learn from many different functions;
• A fun and inclusive workplace.

Job Data by YubHub.