The Lead ensures ethical, inclusive, and participant-centred identification, engagement, pre-screening, and enrolment of healthy volunteers and special populations while safeguarding participants’ rights, safety and privacy.

The role supports timely, compliant study delivery and translates site and portfolio priorities into data driven recruitment strategies aligned with R&D goals.

The Lead builds high-performing teams that responsibly use approved AI, automation, risk based strategy and analytics to improve targeting, forecasting, database management, and decision-making while maintaining human oversight, ethics, and participants data privacy.

Key Accountabilities:

• Local recruitment strategy and delivery
• Study feasibility and portfolio forecasting
• Enrolment-risk management
• Participant experience and ethical recruitment
• Team, capacity and budget leadership
• Recruitment data quality and privacy compliance
• Vendor/channel performance
• Digital enablement and continuous improvement
• Local cross-functional coordination
• Cross-site sharing of practice through PCRU governance

Job Responsibilities:

Recruitment Governance and Resource Oversight:

• Capacity and resource planning
• Colleague and contractor allocation
• Recruitment channel and vendor management
• Advertising, outreach and budget management
• Workload, training and competency oversight
• Team Performance management
• Inspection and audit readiness
• Business continuity to sustain critical recruitment activities during operational disruption or resource constraints
• Database health and participant-contact quality supporting privacy, data quality and positive participant engagement

Strategic Participant Recruitment & Portfolio Delivery

• Recruitment strategy: Lead the development and delivery of the Brussels PCRU participant recruitment strategy in line with site priorities and the resource parameters established by the Brussels Site Head
• Predictive planning and protocol feasibility: Shape early study strategy by assessing recruitment feasibility, developing evidence-based plans aligned with timelines, quality and budget, and proactively mitigating or escalating risks
• Compliance, ethics and process improvement: Develop, implement and continuously improve applicable local procedures, ensuring team compliance with relevant Pfizer policies, SOPs and work instructions
• Participant data stewardship: Ensure recruitment data are collected, maintained, accessed and used in accordance with privacy requirements, consent provisions, Pfizer standards and defined data-owner and data-steward accountabilities

Digital Innovation, Automation & Responsible Adoption

• Digitalization and automation opportunities: Identify high-value opportunities to simplify processes, increase efficiency and improve operational outcomes through appropriate digital tools and automation
• Cross-functional solution delivery: Partner with Digital and Data Science teams to assess, pilot and implement approved solutions that address defined operational needs
• Responsible adoption and oversight: Maintain appropriate human oversight and ensure that all solutions meet applicable privacy, compliance and governance requirements

Basic Qualifications:

• Education: Bachelor’s degree in life science, health-related, data science, or healthcare administration discipline is required
• Clinical Experience: Minimum of 15 years of experience in clinical trial operations or participant recruitment, with at least 7 years within a pharmaceutical company or a Contract Research Organization (CRO) environment
• Digital & Analytics Literacy: Demonstrated experience evaluating, adopting, or implementing advanced digital systems, automated databases, or AI-enabled tools to optimize operations, analyze datasets, and support executive-level business decisions
• Leadership Track Record: Minimum of 5 years of experience leading teams, managing personnel, directing complex operational processes, and navigating organizational change management

Preferred Qualifications:

• Strategic & Systems Thinking: Outstanding capability to translate complex operational data, digital dashboards, and AI-generated models into clear, actionable recruitment strategies and executive-level recommendations
• Regulatory Mastery: Thorough and deep understanding of Phase I clinical operations, ICH-GCP, European and Belgian clinical trial regulations, and data privacy laws (GDPR)
• Stakeholder Influence: Exceptional communication, negotiation, and interpersonal skills, with a proven ability to lead and align cross-functional, multi-disciplinary stakeholder groups behind strategic goals
• Problem-Solving: Strong, proactive risk-management capability, with expertise in scenario modeling, continuous operational improvement methodologies, and structured root-cause analysis

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