The primary responsibilities include providing Tier 2 support for maintaining multiple large Enterprise environments that span CONUS and OCONUS boundaries. The supporting infrastructure includes multiple Microsoft-based networks spanning multiple security enclaves within a hybrid (Windows & RHEL) environment.

Primary Responsibilities & Duties:

• System Administrative duties to include management of Windows and Linux workstations on EVD and physical
• Troubleshooting application functionality, crash, and performance
• Investigate user performance and work with external teams to improve user experience
• Assist customers with Tier 2 incident resolution for Linux and Windows applications
• Provide remote end-user desktop support
• Identify, analyze, and resolve system incidents with both short-term workarounds and long-term solutions
• Respond to escalated service desk/team requests
• Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments
• Participate in special projects as required
• Willingness to provide initial triage, response, and notifications for incidents

Clearance Requirements:

• Must have an active TS/SCI with Polygraph with current investigation within the last 5 years.

Basic Qualifications:

• Bachelor's Degree and 8+ years of relevant experience or a Master's Degree and 6+ years of experience. Additional years of experience in lieu of degree are acceptable.
• Active Top Secret/SCI with Polygraph Clearance Required
• Active Directory Administration
• DNS, DHCP, DFS, LDAP
• Windows 10, Server 2012, Server 2016
• Application Troubleshooting such as Outlook, Excel, Word, JAVA, Internet Explorer
• Linux Operating system
• Understanding of Service Now, NETS, or other ticketing processes
• ITIL v3 or higher
• Diagnostics & Troubleshooting
• Hardware/Software Troubleshooting
• Microsoft Windows System Administration

Preferred Qualifications:

• PowerShell
• Microsoft System Center Configuration Manager
• Virtualization Environments (VMware, Citrix)
• Profile management utilizing the VMware User Experience Management (UEM) toolset
• Microsoft Exchange
• Telephone/Video support
• Networking
• Familiarity with site-specific customer and mission Certification Requirement (*required day 1) IAT II

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The successful candidate has strong analytical skills and is a problem solver. They will be required to understand collections, platform capabilities, signal processing dataflows, and analytic methodologies.

This position is a 12-hour rotating shift working days, nights, weekends and holidays aligned with the operations shift schedule.

Primary Responsibilities

• Analyze signals in digital domains to determine structure, parameters, content, and purpose
• Coordinate and collaborate with teammates, customers, and external stakeholders to ensure timely and accurate signals processing
• Build mission-oriented situational awareness products in response to Intelligence Community requirements
• Use complex software to accomplish tasks to protect national assets in a multi-INT environment
• Disseminate data in the community standard format to the appropriate customers in the timeframe defined by the customer
• Create processing models and scripts to report technical characteristics
• Search for new and unusual signal activity associated with events and forward this information to the designated community entities as necessary
• Perform efficiently under dynamic conditions and navigate continually evolving priorities
• Facilitate reliable and consistent mission application in a complex operational environment
• Troubleshoot technical issues and provide effective solutions

Additional Information

• Candidates and eligible dependents must undergo basic medical and remote psychological examinations prior to being approved for this position
• Candidates and eligible dependents must satisfy requirements for applicable host nation visa
• Enrollment into the Continuous Evaluation (CE) program
• This position is a two-year assignment, with potential for subsequent assignments, based on performance and behavior

Basic Qualifications

• Requires a Bachelor's degree or equivalent experience and 4 – 8 years of prior relevant experience or Master's with 2 – 6 years of prior relevant experience
• Active and Current TS/SCI with Poly and U.S. Citizenship
• Proven experience and proficiency with one or more signals intelligence disciplines and technical understanding of signal characteristics
• Knowledge or experience performing satellite mission support in a real-time or near-real time operations environment
• Excellent verbal and written communication skills
• Ability to work collaboratively and constructively with leaders across the site
• Ability to work in a fast-paced team environment

Preferred Qualifications

• Proficiency in multiple types of signals intelligence collection or technical work at customer sites
• Experience with specialized IC signals tasking, collection, exploitation, analysis, and mapping tools
• Knowledge of mission-specific customer requirements and intelligence oversight policies
• Experience at customer location in Australia

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The position requires an active TS/SCI with Polygraph security clearance and ability to pass US Government medical and psychological exams.

The Shift Tier 2 Hardware System Administrator receives and responds to service requests and problems reported by customers and escalated from Tier 1. The Tier 2 Hardware System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to 24x7 operations.

Primary Responsibilities:

• Communicate with customers and technical components to fully understand the incident, service request or problem.
• Research problems by accessing internal and external knowledge databases.
• Perform hardware troubleshooting, repair, replacement and incident resolution.
• Ensure performance meets established Performance Requirement Standards.
• Facilitate technical communications between operations and development staff.
• Distribute defect reports and system data collected during anomaly investigations.
• Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
• Analyze customer problems and implement appropriate corrective action to initiate a repair, and return to service in the field.
• Assist with property and asset management.
• Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required Performance Requirements Standards and level of information details.

Basic Qualifications:

• TS/SCI with Polygraph is required.
• BA degree and 4-8 years of prior relevant experience, Masters with 2-6 years of prior relevant experience or years of experience in lieu of degree.
• Security+.
• Proven computer hardware and system troubleshooting skills.
• System administration skills.
• Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
• Ability to work in a fast-paced, collaborative team environment.
• Ability to carry/lift 30 pounds of equipment.

Preferred Qualifications:

• Working knowledge of ServiceNow/HelpNow.
• Experience with shift work supporting 24x7 mission operations.
• Experience in working with, collaborating with system users and customers.
• Ability to be flexible and quickly adapt to changing situations.
• Ability to demonstrate resourcefulness.

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