As a Restaurant Hostess with Fairmont Ajman, you will be the first point of contact for our guests, creating a warm and welcoming atmosphere through your exceptional hospitality and personalized service.

Key Responsibilities:

• Welcome guests warmly and professionally upon arrival, creating a positive first impression.
• Manage restaurant reservations, walk-in guests, and seating arrangements efficiently.
• Escort guests to their tables and present menus in accordance with restaurant service standards.
• Communicate effectively with guests in Russian and English, assisting with enquiries and providing menu information.
• Handle telephone calls, reservation requests, and guest enquiries promptly and courteously.
• Maintain accurate reservation records and coordinate table allocations to optimize restaurant capacity.
• Liaise closely with the restaurant service team to ensure smooth seating arrangements and efficient guest flow.
• Be knowledgeable about the restaurant's menu, promotions, operating hours, facilities, and hotel offerings.
• Identify guest preferences and special occasions, ensuring personalized service and attention to detail.
• Handle guest feedback, requests, and complaints professionally, escalating concerns to the restaurant management when necessary.
• Ensure the restaurant entrance, hostess station, and surrounding areas are clean, organized, and welcoming at all times.
• Maintain awareness of VIP guests, regular patrons, and special dining arrangements.
• Assist in promoting the hotel's restaurants, events, and Food & Beverage offerings.
• Follow all hotel policies, service standards, grooming guidelines, and operational procedures.
• Demonstrate the Fairmont values and Heartist culture through genuine hospitality and teamwork.
• Perform any other reasonable duties assigned by the Restaurant Manager or Assistant Outlet Manager.

QUALIFICATIONS:

• Previous experience as a Restaurant Hostess or in a guest-facing hospitality role, preferably within a luxury hotel or fine-dining environment.
• Fluency in Russian and English is essential, with excellent verbal communication skills in both languages.
• Strong interpersonal and guest engagement skills.
• Good knowledge of restaurant reservation systems and basic computer operations.
• Professional appearance and excellent grooming standards.
• Knowledge of food and beverage operations is an advantage.
• Ability to handle multiple tasks and remain composed in a fast-paced environment.
• Flexible to work shifts, weekends, and public holidays.

What is in it for you:

• Comprehensive medical coverage as per company policy.
• Enjoy meals on duty.
• All Heartist Card offering discounted room rates at Accor Worldwide for you, your family and friends.
• Enjoy special discounts at our restaurants and outlets.
• Benefit from a wide range of learning opportunities and development programs through our Academy.
• Build your career with opportunities to grow within the hotel and explore exciting career paths across Accor’s global network.
• Get involved in meaningful corporate social responsibility activities and contribute positively to our community and the world around us.

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