Main Responsibilities

• Strategy and Marketing Plan: Participate in the development of the annual marketing plan and ensure the deployment of local, regional, and international campaigns. Adapt the brand's marketing orientations to the local context while preserving the coherence of the Sofitel identity. Propose creative and innovative actions consistent with the establishment's luxury positioning.

• Communication and Content: Coordinate the creation of editorial, visual, and audiovisual content for digital media and other communication channels. Ensure the quality, relevance, and consistency of content published on the website, social media, and marketing platforms. Collaborate with external agencies and service providers to guarantee the quality of deliverables and communication consistency.

• Promotion of Offers and Experiences: Design and implement campaigns to promote hotel rooms, dining, events, spa, and experiences. Work closely with Sales and Revenue Management teams to improve offer visibility and support commercial objectives. Organize and follow up on press receptions, press trips, photo shoots, and video filming necessary for content production.

• Customer Experience and Internal Coordination: Collect customer feedback and expectations to identify opportunities for improvement and enhancement of the experience. Collaborate with operational departments to ensure campaign relevance and quality of promoted experiences. Regularly coordinate with internal teams and ensure smooth marketing information circulation.

Qualifications

• Mastery of marketing, communication, and digital marketing fundamentals.
• Ability to develop and manage multichannel marketing campaigns.
• Aptitude for analysing results and exploiting performance indicators.
• Excellent writing skills, creativity, and attention to detail.
• Ability to coordinate multiple projects and meet deadlines.
• Relational skills, teamwork spirit, and ability to work with internal and external stakeholders.
• Affirmed sensitivity to luxury hospitality codes and brand identity respect.

Job Data by YubHub.

As a member of the Accor group, its core business lies in hospitality, food service, and accommodation.

Job Summary: You will be responsible for welcoming and supporting late-arriving or early-departing guests. You will ensure continuity of reception service with the same dynamism and courtesy as during the day. You will also contribute to the safety of people and property.

Key Responsibilities:

• Welcome guests and build a warm relationship to foster loyalty
• Establish excellent relationships throughout their stay to contribute to their loyalty
• Manage guest check-in and check-out processes
• Record guest information in accordance with internal procedures
• Inform guests about their stay, formalities, and hotel services
• Handle cashiering, invoicing, and cash handling during your shift
• Control and close daily operations
• Ensure the security of people and property by following established procedures
• Familiarise yourself with hotel technical installations and security systems
• Monitor the night logbook and contact security services or on-duty managers as needed
• Prepare a nightly report of activities and incidents and brief the incoming team
• Regularly visit hotel areas (floors, garage, technical services)

Qualifications:

• Excellent presentation
• Strong interpersonal skills
• Good mastery of the Opera system
• Listening and anticipation skills
• Diplomacy and self-control
• Good French and English language skills

Job Data by YubHub.

As a member of the Accor group, its core business lies in hospitality, food service, and accommodation.

Job Responsibilities:

• Welcome clients warmly and with a smile as they approach the reception desk, recognising regular clients.
• Ensure quick, efficient, courteous, and personalised check-in and check-out for each client, addressing them by name at least at the start and end of each interaction.
• Apply Sofitel standards.
• Provide clients with all information about hotel services during check-in.
• Ensure clients complete the information sheet and offer assistance if needed.
• Respond to all client requests according to attitude standards and manage complaints effectively by taking appropriate initiatives or consulting with superiors if necessary.
• Inform superiors of client requests, suggestions, or incidents.
• Maintain good communication and relationships with other hotel services.
• Ensure the maintenance of equipment and work area in good hygiene conditions.
• Attend all service training programs and apply learned techniques during work.
• Know the hotel's rooms and facilities as well as its history, trends, forecasts, and competitor activity.
• Maintain appearance and personal hygiene according to Sofitel standards.
• Ensure clients benefiting from promotions or loyalty cards receive all advantages according to brand and group recommendations.

Qualifications:

• Excellent presentation
• Relational ease
• Sense of welcome and service
• Availability and reactivity
• Commercial spirit
• Listening and anticipation capacity
• Diplomacy and self-control
• Sense of organisation

Job Data by YubHub.