Responsibilities:

• Read and review incoming emails in the order mailbox to ensure all requests are logged efficiently;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Review and validate order details to ensure data integrity and accurate record-keeping;
• Flag any missing, unclear, or problematic information across processed orders to maintain operational quality;
• Compile and submit a comprehensive weekly issues report.

Requirements:

• Excellent English and French communication skills (C1 for both spoken and written);
• Experience handling end-to-end order processing, reports, order entry, and fulfillment tracking;
• Strong ability to maintain accurate data with high attention to detail;
• Strong sense of accountability and time management to compile and deliver weekly reports strictly on deadline;
• Strong written and verbal communication skills;
• Ability to work independently;
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Benefits:

• Fixed schedule: Sunday, from 6PM to 9PM at GMT+2;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Responsive leadership interested in your development and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

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