You'll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.

This is a great opportunity to grow your career in customer service and technology.

You don't need to know everything from day one,we value curiosity, clear communication and a willingness to learn.

What you'll do

• Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.
• Record and manage enquiries, incidents and requests in the service management system.
• Use work instructions to identify issues, provide first-level support and escalate when needed.
• Keep customers informed with clear, accurate and timely updates.
• Maintain device, SIM and service records

What you'll bring

• Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.
• Communicates clearly and enjoys helping people solve problems.
• Is organised, dependable and comfortable learning new systems and processes.
• Works well with others and takes ownership of tasks through to resolution.
• Holds a Baseline security clearance. An NV1 security clearance is preferred.

Benefits

• Genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.

Why Telstra?

• At Telstra, you'll be part of a team that values collaboration, learning and continuous improvement.

Job Data by YubHub.