{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/city/400-george-st/"},"x-facet":{"type":"city","slug":"400-george-st","display":"400 George St","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_d35018fe-d4e"},"title":"Mobile Technical Support Specialist","description":"<p>Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services.</p>\n<p>You&#39;ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience.</p>\n<p>This is a great opportunity to grow your career in customer service and technology.</p>\n<p>You don&#39;t need to know everything from day one,we value curiosity, clear communication and a willingness to learn.</p>\n<p><strong>What you&#39;ll do</strong></p>\n<ul>\n<li>Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels.</li>\n<li>Record and manage enquiries, incidents and requests in the service management system.</li>\n<li>Use work instructions to identify issues, provide first-level support and escalate when needed.</li>\n<li>Keep customers informed with clear, accurate and timely updates.</li>\n<li>Maintain device, SIM and service records</li>\n</ul>\n<p><strong>What you&#39;ll bring</strong></p>\n<ul>\n<li>Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting.</li>\n<li>Communicates clearly and enjoys helping people solve problems.</li>\n<li>Is organised, dependable and comfortable learning new systems and processes.</li>\n<li>Works well with others and takes ownership of tasks through to resolution.</li>\n<li>Holds a Baseline security clearance. An NV1 security clearance is preferred.</li>\n</ul>\n<p><strong>Benefits</strong></p>\n<ul>\n<li>Genuine opportunities to build your technical capability, gain exposure to enterprise technology environments, and work alongside experienced professionals who are invested in helping you succeed.</li>\n</ul>\n<p><strong>Why Telstra?</strong></p>\n<ul>\n<li>At Telstra, you&#39;ll be part of a team that values collaboration, learning and continuous improvement.</li>\n</ul>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">Job Data by <a href=\"https://yubhub.co\">YubHub</a>.</p>","url":"https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/400-George-St/Mobile-Technical-Support-Specialist_JR-10175633-1","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Telstra","sameAs":"https://www.telstra.com.au","logo":"https://logos.yubhub.co/telstra.com.au.png"},"x-apply-url":"https://telstra.wd3.myworkdayjobs.com/en-US/Telstra_Careers/job/400-George-St/Mobile-Technical-Support-Specialist_JR-10175633-1","x-work-arrangement":null,"x-experience-level":null,"x-job-type":"full-time","x-salary-range":null,"x-skills-required":["customer service","communication","problem-solving","organisational skills","Baseline security clearance"],"x-skills-preferred":["ICT qualification or certification","ITIL certification","NV1 security clearance"],"x-benefits":[],"x-licences":[],"x-visa-sponsorship":"unknown","x-visa-sponsorship-text":null,"x-work-authorisation":"unknown","x-work-authorisation-text":null,"datePosted":"2026-10-29T00:00:00.000Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"400 George St"}},"employmentType":"FULL_TIME","occupationalCategory":"Customer Service","industry":"Technology","skills":"customer service, communication, problem-solving, organisational skills, Baseline security clearance, ICT qualification or certification, ITIL certification, NV1 security clearance"}]}