As a leader in our Enterprise Support organization, you'll partner closely with Sales, Product, Engineering, and Support Operations to improve workflows, unlock product insights, and advocate for meaningful system changes.

Key responsibilities include:

• Leading and developing the Enterprise Support team, setting a high bar for customer experience, quality, and performance
• Managing, coaching, and empowering the team to meet the KPIs most critical to Enterprise success
• Partnering with Product Support Operations to recommend and implement operational improvements
• Collaborating closely with Sales leadership to unblock high-value customers and support complex organization migrations
• Working with Voice of the Customer, Product, and Engineering teams to surface meaningful insights that drive product and journey improvements

We're looking for someone with 4+ years of experience leading high-performing support teams, primarily serving enterprise customers in technical SaaS environments. You should have consistently focused on elevating both the customer and employee experience through continuous improvement, and have a proven ability to partner cross-functionally with Sales and Engineering to advance meaningful customer outcomes.

If you're excited about this role and have the skills and experience we're looking for, please apply!

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