We are seeking an Onsen Receptionist to lead the delivery of a high-quality, memorable Onsen experience aligned with Princess brand standards. The role focuses on exceptional guest service, operational excellence, and revenue maximization, while fostering a positive, professional, and guest-focused environment.

Key Responsibilities:

• Deliver a warm, professional welcome to every guest.
• Manage all Onsen bookings, appointments, and checkout procedures.
• Engage in genuine conversations, listening with empathy, and anticipating guest needs.
• Ensure the Onsen environment is maintained to the highest cleanliness and safety standards.
• Oversee day-to-day operations of the Izumi Onsen areas.
• Monitor voyage performance and adjust to meet revenue goals.
• Manage marketing, promotional activities, and brand-aligned messaging.
• Support inventory control, audit follow-up, and financial accuracy.
• Supervise Onsen Attendants and foster a respectful, inclusive, and harassment-free workplace.
• Lead by example and instill our Corporate Culture Essentials.
• Drive continuous improvement and support change initiatives.
• Collaborate closely with onboard and shoreside teams to share insights and best practices.
• Uphold all Hotel, Environmental, and HESS-MS procedures.
• Complete HESS logs and support outbreak response requirements.
• Maintain knowledge of public health standards (USPH, WHO, etc.).

Requirements:

• Experience: Strong guest service background in spa, wellness, or premium hospitality settings.
• Language Skills: Basic English proficiency required; Japanese language skills are highly desirable due to the guest demographic.
• Customer Service: Strong interpersonal skills with a genuine passion for guest service and cultural sensitivity.
• Teamwork: Ability to work collaboratively in a multicultural team and adapt to dynamic operational needs.
• Professionalism: High standards of personal grooming, punctuality, and conduct.
• Flexibility: Willingness to work varied shifts, including weekends and holidays, in accordance with shipboard schedules.
• Compliance: Strong sales mindset and ability to support revenue achievement.
• Cultural Sensitivity: The Onsen is a traditional Japanese bathing experience that may involve nudity in gender-separated areas. Candidates must be comfortable working in this environment and demonstrate discretion and professionalism at all times.

Benefits:

• A competitive salary package.
• Your comfortable double cabin - your space to relax and recharge.
• Company-paid travel to and from the ship, so you can focus on the journey ahead.
• Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
• A vibrant recreation and welfare program designed to support your well-being and work-life balance.
• Access to exceptional learning and development opportunities to grow your skills and advance your career.
• The chance to travel the world, exploring exciting destinations while doing what you love.
• A welcoming, inclusive, and dynamic work environment where your contributions are valued.

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