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Ideal for an individual who wants to expand their career with a fast-growing software company.</p>\n<p><strong><strong>What you&#39;ll be doing</strong></strong></p>\n<ul>\n<li>Driving Annual Recurring Revenue (ARR) through landing and expanding Enterprise customers in DACH</li>\n</ul>\n<ul>\n<li>Establish a trusted advisor relationship with our clients, driving value from Synthesia products and services; Empower customers to achieve their goals and challenges with solutions in our platform while increasing usage and adoption.</li>\n</ul>\n<ul>\n<li>Own the success of customers, including product adoption, value tracking and retention</li>\n</ul>\n<ul>\n<li>Operational account planning, including account segmentation and capacity planning;</li>\n</ul>\n<ul>\n<li>Recruit and retain a high-performing team;</li>\n</ul>\n<ul>\n<li>Coach, mentor and guide the team in developing consultative and solution-based account skills</li>\n</ul>\n<ul>\n<li>Identify key success metrics and implement reporting to track performance;</li>\n</ul>\n<ul>\n<li>Collaborate with peers within CS, building right-sized frameworks and efficient processes that work for Synthesia&#39;s customers</li>\n</ul>\n<ul>\n<li>Liaise with the Product team to provide feedback and influence improvements of our product;</li>\n</ul>\n<ul>\n<li>Retention and growth of our enterprise clients;</li>\n</ul>\n<ul>\n<li>Ensure ROI and value is understood by clients, proactively looking for risks and opportunities.</li>\n</ul>\n<ul>\n<li>The ability to build and make the business case for CS investments - with a bias towards action.</li>\n</ul>\n<p><strong>We&#39;d love to hear from you if you have…</strong></p>\n<ul>\n<li>Speak German;</li>\n</ul>\n<ul>\n<li>Experience building a customer success organization in a high-growth environment, ideally a B2B SaaS startup / scale up / PLG;</li>\n</ul>\n<ul>\n<li>Experience hiring and managing a team;</li>\n</ul>\n<ul>\n<li>A track record in managing risk, forecasting, and identifying growth opportunities;</li>\n</ul>\n<ul>\n<li>Skilled in navigating cross-functional relationships within a high-growth SaaS environment;</li>\n</ul>\n<ul>\n<li>Experience with tools like Salesforce, Gong and Churnzero;</li>\n</ul>\n<ul>\n<li>Excellent written and verbal communication skills;</li>\n</ul>\n<ul>\n<li>Strong sense of ownership and eagerness to build and define the customer success function;</li>\n</ul>\n<ul>\n<li>We would love to find leaders who are based in London; however, we are open to considering remote candidates based in DACH.</li>\n</ul>\n<p><strong>At Synthesia we expect everyone to…</strong></p>\n<ul>\n<li>Put the Customer First</li>\n</ul>\n<ul>\n<li>Own it &amp; Go Direct</li>\n</ul>\n<ul>\n<li>Be Fast &amp; Experimental</li>\n</ul>\n<ul>\n<li>Make the Journey Fun</li>\n</ul>\n<p>You can read more about this in our public Notion page.</p>\n<p><strong>The good stuff…</strong></p>\n<p>In addition to being a part of a great team, working in a fun and innovative environment, we offer...</p>\n<ul>\n<li>A competitive salary + stock options in our fast-growing Series D start-up.</li>\n</ul>\n<ul>\n<li>Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay</li>\n</ul>\n<ul>\n<li>25 days of annual leave + public holidays in the country where you are based.</li>\n</ul>\n<ul>\n<li>Cycle to work scheme (London).</li>\n</ul>\n<ul>\n<li>Regular socials.</li>\n</ul>\n<ul>\n<li>Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental &amp; vision, cashback and gym discounts. 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If you&#39;re reading this and nodding, check out our brand video.</p>\n<p>Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now….</p>\n<p><strong>Meet Synthesia</strong></p>\n<p>We&#39;re on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it&#39;s for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organisations to communicate and share knowledge through video quickly and efficiently. We&#39;re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald&#39;s and more. Read stories from happy customers and what 1,200+ people say on G2.</p>\n<p>In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. 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