You will guide customers through new product features, provide proactive customer education and support, partner cross-functionally, and solve problems creatively.

Your responsibilities will include:

• Building trust and rapport with your assigned book of business through various interactions
• Acting as a dedicated advisor, containing most customer interactions
• Providing expert support for payroll and benefits inquiries
• Proactively connecting with customers to understand their business and support model
• Identifying churn risk and delivering solutions to mitigate it
• Partnering with customers and cross-functionally to address concerns and build understanding
• Thinking creatively, pivoting quickly, and collaborating strategically

Requirements include:

• 6+ years of customer experience with 1+ year of full-time experience in Payroll, and 2+ years of account management
• Proven ability to support customers and drive their success
• Ability to synthesize and communicate complex subjects clearly
• Experience with Salesforce, Zoom/Google Meets, Google Suite, and scheduling tools
• Strong product knowledge, including a deep understanding of the competitive landscape
• Fluency in AI-assisted tools and data-privacy guardrails

We offer a cash compensation range of $27.65/hr to $35.02/hr in Phoenix, and benefits including competitive base pay, equity, and AI training.

Gusto is an equal opportunity employer, committed to diversity and inclusion.

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At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.

Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”

As an L1 Social Support Specialist on the Customer Experience team, you'll serve as the frontline voice of Coinbase across our core social platforms. This role owns high-volume, real-time customer engagement via X (Twitter), Instagram, and Facebook, ensuring every customer feels heard while maintaining brand safety through moderated public responses. You'll operate on a 24/7 rolling roster, handling DMs independently and routing public replies through Shift Monitor approval to protect brand integrity at scale.

Responsibilities:

• Own end-to-end resolution of inbound DMs across X, Instagram, and Facebook, including authentication, troubleshooting, and routing into internal workflows.
• Draft and submit public-facing replies and mentions for Shift Monitor approval, maintaining a consistent, platform-appropriate brand voice in every interaction.
• Investigate and resolve customer issues by identifying root causes, tracking cases accurately, and escalating PR-sensitive concerns per established playbooks.
• Educate customers on Coinbase products, features, and crypto best practices, guiding them to unlock services that match their unique profile.
• Triage inbound social volume by risk and visibility using dashboards and SLAs, prioritizing work to meet response time targets across all channels.

Required Skills and Experience:

• 2+ years in public social support, community management, or social CX in a regulated or high-visibility industry (fintech, financial services, crypto).
• Demonstrated ability to handle customers across DMs, public replies, and mentions with proven high-judgment, concise written communication adapted for short-form social content.
• Hands-on experience triaging social volume by risk and visibility, moving conversations to DM when needed, and managing cases end-to-end within SLA-driven workflows.
• Working proficiency with social engagement platforms (e.g., Sprinklr), ticketing systems (e.g., Salesforce Service Cloud, JIRA), and LLM/AI-powered support tools (copilots, chatbots, workflow automation).
• Familiarity with cryptocurrency concepts and willingness to develop deep product knowledge in a fast-changing regulatory and market environment.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits:

• Target annual base salary: ₱638,600-₱638,600 PHP
• Bonus eligibility
• Medical, dental, and vision benefits

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We're looking for a natural client champion who thrives on building relationships, solving complex problems, and finding creative ways to help plan sponsors succeed.

As a Client Relationship Manager, you'll own inbound Tier 2 work, lead proactive B2B outreach, and partner closely with cross-functional teams to ensure every customer interaction is seamless and exceptional.

Here's what you'll do day-to-day:

• Be the expert, acting as the primary point of contact for B2B/SMB customers, consulting on complex plan inquiries via email and phone.
• Drive retention by proactively identifying at-risk customers and implementing tailored save strategies.
• Collaborate cross-functionally with Sales, Product, Engineering, and Operations to troubleshoot issues and advocate for customers.
• Be the voice of the customer, translating customer feedback into clear, actionable insights that fuel product and process improvements.
• Educate and empower customers by providing training and resources to get the most out of the platform.
• Work with data to derive insights and proactively address issues.
• Resolve issues efficiently by triaging, troubleshooting, and escalating technical bugs.
• Maintain accurate records of customer interactions.
• Think holistically by digging into root causes and developing effective solutions.
• Leverage AI tools to work more efficiently and deliver smarter solutions.

We're looking for:

• 3+ years of experience in customer service or contact center environments, preferably in B2B SaaS.
• 3+ years in a full-time customer support or customer care role, preferably managing customer relationships.
• Composure under pressure, adaptability, analytical thinking, clear-headed problem solving, cross-functional influence, customer-first mindset, excellent communication, sound judgment, strong organization, retention focus, quick product mastery, tech proficiency, and professional integrity.

Our cash compensation range for this role is $68,570 - $84,000 / year in Chicago and Denver.

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We're looking for an Account Coordinator to provide exceptional service to plan sponsors and employers, resolving issues and building trust via phone and email.

Responsibilities:

• Deliver exceptional service, being the first voice and face of Gusto 401(k) for B2B customers
• Manage your queue with intention, balancing inbound phone support and email while meeting quality CSAT scores and response times
• Collaborate cross-functionally with Product, Engineering, and Sales to troubleshoot issues and deliver the best possible outcomes
• Identify and surface trends, sharing actionable insights to drive product and process improvements
• Navigate multiple platforms simultaneously, including Talkdesk, Salesforce, Slack, Google Suite, Confluence, and Jira
• Escalate complex issues strategically, ensuring a smooth customer experience
• Handle sensitive conversations with care, bringing empathy and active listening to emotionally charged situations
• Leverage AI tools to work efficiently and deliver smarter solutions

Requirements:

• 2+ years of customer service or contact center experience, preferably in B2B SaaS
• 2+ years delivering outstanding customer experiences via phone and email, preferably in Payroll, Employee Benefits, or HR Tech
• Team-first attitude, collaborating openly and supporting colleagues
• Drive and ownership, being self-directed and resourceful
• Problem-solving mindset, thinking critically and finding the best path forward
• Composure under pressure, multitasking and reprioritizing as needed
• Adaptability, pivoting quickly in dynamic environments
• Clear, confident communication, delivering consistent support across phone and email
• Curiosity about financial services, staying current on industry trends
• Technical proficiency with CX platforms like Salesforce, Zendesk, or similar tools

Benefits:

• Competitive base pay and benefits
• Equity (RSUs)
• Physical office spaces in Denver, San Francisco, and New York City
• Hybrid work arrangement, with flexible scheduling

Salary Range: $21.80/hr - $24.52/hr

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As a Customer Engagement Advisor, you will play a key role in supporting potential and existing customers throughout their customer journey.

Your responsibilities will include:

• Communicating with customers via phone, chat, and email, and handling information requests from our website.
• Advising and guiding potential customers through the online ordering process for Polestar.
• Resolving issues for potential and existing customers.
• Collaborating closely with internal teams and departments to provide a seamless customer experience.

During your first weeks at Polestar, you will get to know your team, role, and the 'Polestar Way'.

We offer a training and development programme that provides ongoing opportunities for learning and expanding your skills.

The ideal candidate will have:

• Excellent communication skills (verbal and written) in German and good knowledge of English.
• A commercial or technical education or studies.
• Experience in customer service or sales with a focus on responding to calls, emails, tickets, or daily customer contact.
• Good comprehension to quickly learn new systems and processes.
• Team-oriented working style.
• Fluent German and English language skills (at least C1 in writing and speaking).
• Driver's license (Class B).
• Enrolled in a bachelor's or master's degree programme.

If you are motivated to provide top-class service and have a passion for electromobility and new technologies, we encourage you to apply.

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At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.

As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products.

Responsibilities

• Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
• Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
• Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
• Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
• Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.

Required Skills and Experience

• 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
• Professional fluency in both French and English, with the ability to communicate confidently in a business and customer-facing capacity.
• Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
• Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain.
• Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits

• Annual base salary range: £52,920-£58,800 GBP
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision)

Additional Information

• Coinbase is an Equal Opportunity Employer.
• Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

XML job scraping automation by YubHub

At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.

As a Concierge Specialist IV on the Customer Experience team, you'll serve as a senior subject matter expert and relationship owner for Coinbase's highest-value customers. This team delivers world-class, personalized service to our most valued clients, ensuring they have a seamless experience across all Coinbase products. You'll own complex customer relationships end to end, mentor junior Concierge agents, and drive measurable improvements in satisfaction, retention, and product adoption.

Responsibilities:

• Own and deepen relationships with a portfolio of Coinbase's highest-value customers, serving as their primary point of contact and trusted advisor across all products and services.
• Lead resolution of complex, escalated customer issues by partnering cross-functionally with Product, Engineering, Compliance, and Operations to identify root causes and drive systemic fixes.
• Drive customer onboarding and product adoption by proactively educating clients on new features, staking, Coinbase One, and other value-added services tailored to their needs.
• Partner with CX leadership to identify trends, surface customer feedback, and shape process improvements that reduce friction and strengthen trust in Coinbase.
• Mentor and support junior Concierge agents on relationship management, issue resolution, and best practices, raising the overall quality bar for the team.

Requirements:

• 4+ years of experience in customer success, account management, or high-touch client advisory roles within financial services, fintech, or crypto, including familiarity with derivatives products.
• Professional fluency in both Mandarin and English, with the ability to communicate confidently in a business and customer-facing capacity.
• Demonstrated ability to independently manage a portfolio of high-value client relationships, with measurable outcomes in retention, satisfaction, or revenue growth, including resolving complex cross-functional issues end to end.
• Currently holds or has previously held a CISI Investment Operations Certificate (IOC), or willingness to obtain.
• Able and willing to support on-call coverage and manage escalations outside normal working hours, including weekends.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Benefits:

• The target annual base salary for this position can range from £52,920-£58,800 GBP.
• Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).

Job ID: P77140

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