{"version":"0.1","company":{"name":"YubHub","url":"https://yubhub.co","jobsUrl":"https://yubhub.co/jobs/category/customer-experience"},"x-facet":{"type":"category","slug":"customer-experience","display":"Customer Experience","count":1},"x-feed-size-limit":100,"x-feed-sort":"enriched_at desc","x-feed-notice":"This feed contains at most 100 jobs (the most recently enriched). For the full corpus, use the paginated /stats/by-facet endpoint or /search.","x-generator":"yubhub-xml-generator","x-rights":"Free to redistribute with attribution: \"Data by YubHub (https://yubhub.co)\"","x-schema":"Each entry in `jobs` follows https://schema.org/JobPosting. YubHub-native raw fields carry `x-` prefix.","jobs":[{"@context":"https://schema.org","@type":"JobPosting","identifier":{"@type":"PropertyValue","name":"YubHub","value":"job_a6f8394f-521"},"title":"Customer Service Advisor","description":"<p>We are seeking a Customer Service Advisor to join our team at Polestar. As a Customer Service Advisor, you will be responsible for managing customer requests and technical issues through various channels, ensuring high-quality service, adhering to operational standards, and achieving Customer Satisfaction (C-SAT) and Service Level Agreement (SLA) targets.</p>\n<p>Key Responsibilities:</p>\n<ul>\n<li>Provide front-line customer support through Polestar channels</li>\n<li>Manage customer issues/service network with a focus on C-SAT and SLA (calls, chats, case management)</li>\n<li>Remotely manage technical and software issues according to global guidelines from Polestar</li>\n<li>Provide technical support for roadside assistance for customers and service network</li>\n<li>Coordinate with the service network to resolve customer issues</li>\n<li>Support technical training for the service network</li>\n<li>Manage business opportunities</li>\n<li>Perform back-office activities, such as creating purchase orders for invoicing, recall activities, and contracts</li>\n<li>Contribute to continuous process improvement</li>\n</ul>\n<p>Requirements:</p>\n<ul>\n<li>Bachelor&#39;s degree (nice to have)</li>\n<li>Valid driving license</li>\n<li>Fluent Italian (written and spoken); B2 English</li>\n<li>Strong customer orientation and results focus</li>\n<li>Ability to work towards objectives</li>\n<li>Technical problem-solving attitude</li>\n<li>Excellent communication and coordination skills</li>\n</ul>\n<p>Joining and Duration:</p>\n<ul>\n<li>We apply a continuous selection process, and the position will remain open until filled</li>\n<li>The contract has an initial duration of 12 months with the intention of hiring</li>\n</ul>\n<p>About Polestar:</p>\n<ul>\n<li>We are aware that change is necessary</li>\n<li>We know that each of us can contribute to this change</li>\n<li>Our commitment to becoming climate-neutral by 2040 is fundamental, as is being inclusive, diverse, and innovative</li>\n<li>Together, we are creating, collaborating, and experimenting to launch a new era of sustainable mobility</li>\n<li>We are a performance-driven brand, determined to improve the society in which we live</li>\n</ul>\n<p>If you recognize yourself in this description, apply now to join the Polestar family!</p>\n<p style=\"margin-top:24px;font-size:13px;color:#666;\">XML job scraping automation by <a href=\"https://yubhub.co\">YubHub</a></p>","url":"https://yubhub.co/jobs/job_a6f8394f-521","directApply":true,"hiringOrganization":{"@type":"Organization","name":"Polestar","sameAs":"https://polestar.teamtailor.com","logo":"https://logos.yubhub.co/polestar.teamtailor.com.png"},"x-apply-url":"https://polestar.teamtailor.com/jobs/7578444-customer-service-advisor","x-work-arrangement":"Hybrid","x-experience-level":null,"x-job-type":null,"x-salary-range":null,"x-skills-required":["Italian","English","Customer Service","Technical Support","Problem Solving","Communication","Coordination"],"x-skills-preferred":[],"datePosted":"2026-04-18T22:04:35.024Z","jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Milan, Italy"}},"occupationalCategory":"Customer Experience","industry":"Automotive","skills":"Italian, English, Customer Service, Technical Support, Problem Solving, Communication, Coordination"}]}